Assistance for those who are deaf or hearing-impaired
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport.
Separate safety briefing is provided by our cabin crew for deaf and/or hearing-impaired customers.
Cabin crew have been trained on providing assistance to hearing impaired customers and some may communicate with sign language.