Flying with special assistance

We work hard to ensure everyone onboard has a comfortable journey. We will provide special assistance to customers with all kinds of disabilities, reduced mobility or in general need of assistance. Please let us know if you require special assistance and we will give this information to the airports you are flying from and to and they will be able to assist you.

For the best overall experience, we kindly recommend that you add special assistance during the booking process.

Please email us 14 days in advance of your departure date if possible. Please contact our customer care team with all the relevant information in order to provide the best assistance at least 48 hours prior to departure time.  

We do not offer these services ourselves, but these are performed by the airports. Therefore, we really recommend you check with the airport which services they offer.  

Discrimination due to disability in air travel is prohibited under Part 382 of the US Air Carrier Access Act (ACAA) and applies to all carriers operating to and from the United States.

You may obtain a copy of the regulation in an accessible format from the Department of Transportation by any of the following means:

• For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),

• By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),

• By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and

• On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov).

Flying can affect some health conditions due to a reduction in atmospheric pressure and oxygen tension.

Passengers shall never be asked to obtain medical clearance to fly unless any of the following apply:

· Recent illness, hospitalization, injury or surgery

· Existing unstable medical condition or disease that is believed to be actively contagious or communicable

· Chronic conditions that may be affected by altitude or extended travel time

· Need for additional oxygen or use of medical equipment on board

· Travelling for medical reasons or treatment

· Late stages of pregnancy (after 28 weeks of conception)

If any of these conditions apply, your physician or doctor may be required to provide written confirmation to confirm that you're fit to travel.

Please contact us via our Chatbot at least 48 hours before travel is due to commence so we can assess whether it’s medically safe for you to travel, as well as providing any assistance or accommodations you need.

It is important to note that Norse Atlantic is currently unable to pre-clear any passengers in advance of travel.

Passengers who present a fitness to fly letter or any supporting medical documentation, in addition to those who’s appearance/behavior causes concern or who makes it known to ground staff or cabin crew that they are feeling unwell must be cleared by our medical advisory service provider on the day-of-departure.

Each individual case is assessed on its own merits before a recommendation is made advising whether a passenger is fit to fly or not:

· If deemed as unfit to fly, travel shall be refused until a physician or doctor’s letter confirming they have been examined and are considered fit to fly can be provided.

· Our medical advisory service provider will also be contacted by Norse Atlantic to verify that the passenger can be cleared for travel.

Disability Seating

Passengers with a disability or reduced mobility with a specific seating requirement shall be seated free of charge upon request. This includes the stowage of on-board medical equipment or the use of supplementary seating devices and harnesses, subject to safety. Please check out our inactive seat map to see the layout of our cabins.

All of our economy cabin seats have moveable arm rests, except for those located on emergency exit rows or bulk heads (9 ABC, 11 DEF and GHJ, 27 ABC, DEF and GHJ).

Note: Our premium cabin seats are designed with solid sides and therefore do not have moveable arm rests.

To request specific seating, please contact us at least 48 hours in advance of travel by typing ‘Disability Seating’ into our Chatbot, via ‘Support’ at the top of our website. Odin’s Wingman (Norse's digital assistant) will ask for details regarding your booking and seating needs, on behalf of our Customer Care Team who will then look to seat you to best accommodate your needs.