Flying with special assistance
We work hard to ensure everyone onboard has a comfortable journey. We will provide special assistance to customers with all kinds of disabilities, reduced mobility or in general need of assistance. Please let us know if you require special assistance and we will give this information to the airports you are flying from and to and they will be able to assist you.
For the best overall experience, we kindly recommend that you add special assistance during the booking process.
Please email us 14 days in advance of your departure date if possible. Please contact our customer care team with all the relevant information in order to provide the best assistance at least 48 hours prior to departure time.
We do not offer these services ourselves, but these are performed by the airports. Therefore, we really recommend you check with the airport which services they offer.
Discrimination due to disability in air travel is prohibited under Part 382 of the US Air Carrier Access Act (ACAA) and applies to all carriers operating in and out of the USA.