Flying with special assistance


We work hard to ensure everyone onboard has a comfortable journey. We will provide special assistance to customers with all kinds of disabilities, reduced mobility or in general need of assistance. Please let us know if you require special assistance and we will give this information to the airports you are flying from and to and they will be able to assist you.

For the best overall experience, we kindly recommend that you add special assistance during the booking process.

Please email us 14 days in advance of your departure date if possible. Please contact our customer care team with all the relevant information in order to provide the best assistance at least 48 hours prior to departure time.  

We do not offer these services ourselves, but these are performed by the airports. Therefore, we really recommend you check with the airport which services they offer.  

Discrimination due to disability in air travel is prohibited under Part 382 of the US Air Carrier Access Act (ACAA) and applies to all carriers operating to and from the United States.

You may obtain a copy of the regulation in an accessible format from the Department of Transportation by any of the following means:

  • For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),

  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),

  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and

  • On the Aviation Consumer Protection Division's Web site (