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Frequently Asked Questions

Traveling with a wheelchair

Travelling with a wheelchairElectric wheelchairs and mobility aidsSafety rules for wheelchair batteriesWheelchair stowage on board

Traveling with an electric wheelchair or mobility aid requires additional preparation to ensure safe handling and transport.

Some electric wheelchairs and mobility devices can be used until you reach the aircraft door, while others may need to be handed over to ground staff earlier depending on size, battery type, or handling requirements.

To ensure safe carriage, we require advance information about your device before travel.

Please contact our customer support team via chatbot or email at support@flynorse.com with:

  • Booking reference, flight details, and passenger name
  • Manufacturer, make, and model
  • Dimensions (length, width, height including accessories in cm)
  • Total weight including batteries and accessories (kg)
  • Battery type and Watt-hour (Wh) rating. Can alternatively provide the voltage (V) and ampere hours (Ah) and we can calculate the Wh rating from that
  • Confirmation if the battery is removable
  • Instructions on how to disconnect power and isolate the battery
  • Instructions for engaging/disengaging freewheel mode
  • Details of any removable parts (e.g. cushions, joystick, headrest)

For lithium batteries we require Certification of Confirmation of testing for the battery(ies) to the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3, in accordance with Dangerous Goods by Air regulations.

Battery and safety requirements

We accept gel and dry-cell batteries, including lithium batteries. Wet-cell batteries are not permitted on Norse flights.

For transport, batteries must be secured, switched off, and disengaged where applicable. You must also be able to demonstrate how to disconnect the motor and engage freewheel mode to ground staff if requested.

Size and handling limits

Wheelchairs must fit through the aircraft cargo door, which has maximum dimensions of 2.69 m wide and 1.70 m high.

Some parts such as footrests, cushions, or detachable controls should be removed where possible and carried in the cabin or checked baggage.

Manual wheelchairs

Manual wheelchairs may also be transported free of charge in the aircraft hold and do not form part of the passenger’s free baggage allowance.

Manual wheelchairs must meet the same size requirements as electric wheelchairs and, where possible, should be folded for easier handling.