What happens to my extras if my flight is disrupted?

Even when your flight changes unexpectedly, your extras are taken care of on your new journey.

When a flight is disrupted by Norse (such as a cancellation or schedule change) and you rebook through the disruption portal, your purchased extras are handled as follows.

Seats

Your original seat does not automatically transfer to your new flight, and a new seat selection is required. If the seat is not available on your new flight, it does not transfer automatically. If your seat is in the same price category on your new flight, no additional charge will apply. However, if you select a different seat or the exact same seat is not available and you choose an alternative, a price difference may apply depending on seat pricing.

Meals

Your meal selection will carry over automatically to your new flight, depending on the type of meal and timing of your rebooked departure.

Standard meals will carry over if your new departure is at least 24 hours away, while special meals require at least 36 hours before departure. If these time requirements are not met, the meal will not transfer and you will need to request a refund.

Bags and other extras

Your baggage allowance will automatically transfer to your new flight and no action is required.

All other pre-purchased extras will also carry over where available. If an extra is not available on your new flight, it will not transfer automatically and you may request a refund.

If needed, you can contact us via our chatbot or email support@flynorse.com for assistance so we can review and adjust charges where applicable, or provide information.