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Norse Atlantic - FAQ
Special assistance

Special assistance

Find out about the assistance provided ensure a safe and happy journey.

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Medicine, medical conditions and equipment

Pack medicines separately from other items in your check-in luggage and provide a doctor`s certificate indicating that you require them while not at home.

Special assistance

Medicine, medical conditions and equipment

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medical conditions

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Special assistance

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Wheelchair stowage on board

We will stow personal wheelchairs in the aircraft cargo hold. Removable items from the wheelchair like foot pedals and cushions is recommended to be brought in the cabin baggage.

Wheelchair stowage on board

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Special assistance

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Trained Service Animals

We do unfortunately not allow trained service animals onboard for the time being. If you have any questions or concerns, please contact our Customer Care team customercare@flynorse.com We are very sorry for the inconvenience this causes for you and hope to be able to accommodate your guide dog, hear

Special assistance

Trained Service Animals

animals

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Special assistance

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Using oxygen and gas on board

Oxygen is available on board for emergencies only. You will be allowed to use your own oxygen equipment if you have a doctor`s note permitting you to bring this onboard. Please have your doctors note ready when travelling to present this to the airport ground crew.

Using oxygen and gas on board

Oxygen onboard

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Special assistance

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Nut or food allergies

Please inform our cabin crew of your allergy when boarding your flight. They'll make an announcement explaining that products containing nuts will not be sold and should not be consumed. Please be aware that we cannot guarantee that traces of nuts or other food items will not be found in our meals,

nuts

Traveling with a nut or other allergy

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allergy

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Safety rules for wheelchair batteries

Three types of batteries for wheelchairs are mostly used: Wet-cell batteries – which are not allowed on our aircraft Gel batteries Dry-cell batteries, which also includes lithium batteries Chairs with lithium or dry-cell batteries need the battery attached to the wheelchair and in off position with

Safety rules for wheelchair batteries

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Special assistance

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Electric wheelchairs and mobility aids

Some electric wheelchairs or other mobility aids may require special handling and must then be handed to our ground crew at an earlier stage than at the door of the aircraft. In many cases you will be able to use your mobility device until reaching the door of the aircraft. To ensure that your mobil

Electric wheelchairs and mobility aids

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Special assistance

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