At certain airports you might be asked to disembark last as you will be able to disembark at your own pace with assistance provided. At some airports your wheelchair or electric mobility air might be available outside the aircraft or in the baggage hall. Through passport control and baggage c
At certain airports there is a special lane dedicated to Special Assistance security. When bringing medication and/or medical equipment on board please bring your doctor`s note listing the prescription and that the packaging is performed correctly.
We work hard to ensure everyone onboard has a comfortable journey. We will provide special assistance to customers with all kinds of disabilities, reduced mobility or in general need of assistance. Please let us know if you require special assistance and we will give this information to the airports
It is recommended that you arrive at least 4 hours prior to your flight departs. If you have baggage that you need to be placed in the hold or check-in and you are already in the terminal proceed to bag drop and make yourself known. You can proceed directly to airport`s special assistance des
The airports offer assistance services for departure and arrival. The service is different from airport to airport. Familiarize yourself with the services provided to make sure you receive the services you need. Check the airport website for more information. We send the information received from a
Passengers with requested special assistance will be able to board prior to Premium boarding customers. Depending on airport layout and type of assistance required the boarding process could be different. You will be assisted to your seat and bags will be stowed for you by our special assistance pr
The service provided should be informed about what kind of assistance you require. Arrangements can be made so they follow you in the departure lounge or meet you ahead of boarding. A Special Assistance seating area is also found at some airports in the departure lounge.
