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Travelling to the UK https://www.gov.uk/bring-pet-to-great-britain#routes-and-transport-companies Due to entry regulations into the UK, you will need to ensure that you have contacted and received approval from the UK animal reception centre at least 72 hours before prior to your flight. Failure to
Special assistance
service animal
service dogs
uk
+4
Articles
The airports offer assistance services for departure and arrival. The service is different from airport to airport. Familiarize yourself with the services provided to make sure you receive the services you need. Check the airport website for more information. We send the information received from an
Airport
What assistance is available?
Assistance at the airport
The service provided should be informed about what kind of assistance you require. Arrangements can be made so they follow you in the departure lounge or meet you ahead of boarding. A Special Assistance seating area is also found at some airports in the departure lounge.
In the departure lounge
We do unfortunately not allow trained service animals onboard for the time being. If you have any questions or concerns, please contact our Customer Care team customercare@flynorse.com We are very sorry for the inconvenience this causes for you and hope to be able to accommodate your guide dog, hear
Trained Service Animals
animals
•
Pack medicines separately from other items in your check-in luggage and provide a doctor`s certificate indicating that you require them while not at home.
Medicine, medical conditions and equipment
complaint
medical conditions
+3
Passengers with requested special assistance will be able to board prior to Premium boarding customers. Depending on airport layout and type of assistance required the boarding process could be different. You will be assisted to your seat and bags will be stowed for you by our special assistance pro
Boarding the plane
At certain airports you might be asked to disembark last as you will be able to disembark at your own pace with assistance provided. At some airports your wheelchair or electric mobility air might be available outside the aircraft or in the baggage hall. Through passport control and baggage claim ar
Arrivals
At certain airports there is a special lane dedicated to Special Assistance security. When bringing medication and/or medical equipment on board please bring your doctor`s note listing the prescription and that the packaging is performed correctly.
Getting around the airport
It is recommended that you arrive at least 4 hours prior to your flight departs. If you have baggage that you need to be placed in the hold or check-in and you are already in the terminal proceed to bag drop and make yourself known. You can proceed directly to airport`s special assistance desk if yo
Arriving at the airport
We work hard to ensure everyone onboard has a comfortable journey. We will provide special assistance to customers with all kinds of disabilities, reduced mobility or in general need of assistance. Please let us know if you require special assistance and we will give this information to the airports
US Air Carrier Access Act
