Boarding the aircraft
To begin your journey, you will need to board the aircraft at the airport. The departure board will display the boarding gate for your flight, and the gate will close 20 minutes before departure.
Boarding will occur in groups, with customers who have requested special assistance boarding first. This will be followed by premium boarding customers, priority boarding customers, families with young children, and then all remaining customers.
To take advantage of priority boarding or premium services, it is important to arrive at the gate before boarding begins.
Preboarding will occur while the aircraft is being prepared, and we strive to board customers in priority order. Boarding typically occurs through the front doors of the aircraft, and customers should follow signs and ground crew instructions.
Although we make every effort to board customers in priority order, we cannot guarantee this due to check-in procedures and transportation to the aircraft.