TRAVEL PROTECTION
Updated
Norse has partnered with XCover to provide you with simple, stress-free protection for your trip. Travel worry-free and secure in the knowledge that if anything happens – you’re covered.
HOW IT WORKS
Choose a suitable protection
Add your preferred protection to your booking
Receive email confirmation from XCover
Travel safe and secure
TYPES OF PROTECTION
Comprehensive travel protection
Medical cover and refunds for your flight and other prepaid trip costs.
If you have to cancel or cut short your trip due to injury or illness (including family members)
For emergency medical, hospital and dental costs, medical repatriation plus medical and travel-related accommodation expenses
For delayed, lost or stolen baggage and flight delays
Trip cancellation cover
Refunds for your flight and other prepaid trip costs.
If you have to cancel or cut short your trip due to injury or illness (including to family members)
GOOD TO KNOW
When you make a booking that includes other people, they will also be covered by your XCover protection.
If you purchase a one-way ticket, your protection will cover you for 7 days.
If you are under 18 years old and travelling without an adult, you are not permitted to purchase protection.
If you not find the information you need you can always visit XCover help center to find out more.
Activate your account to view your details and XCover documents
When you first visit XCover you will need to activate your account.
Your activation link can be found in the XCover confirmation SMS or email. Make sure you check your spam folder if you can’t find your confirmation email.
To protect your privacy, your XCover documents are not sent via mail. To view your documents, wording and invoice, you first need to log in to your XCover Account.
From your XCover Account, you can make a claim, or view your policy wording.
Change, cancel or refund your XCover protection
You have a 14-day window to cancel and request a refund after purchasing protection.
If you decide to reschedule your trip to the same destination with the same duration, your protection will remain valid. However, if you change your travel itinerary and extend your trip duration, you need to contact Norse Customer Care to update your policy to ensure coverage for the extended days.
If there are any delays or irregularities you’re always covered for an additional 24 hours.
If you upgrade your cabin class or make changes to your booking that result in an upgrade your protection will only cover the cost of the original ticket type.
If you need to make a claim
The XCover claims process is simple. Visit xcover.com/claim to get started and remember to make a claim you will first need to activate your XCover Account.
Prepare all documents and a brief description of what happened ready to go.
Simply log in, answer questions about your claim and submit your documents.
If you are entitled to a payment, it is made instantly, if the claim doesn't require payment, expect a fast response!
The dedicated team at XCover aims to complete 95% of claims within 3 days of claim filing, so keep a close eye on your emails to ensure there’s no delay.
If your coverage includes emergency assistance or other medical cover, you can contact your dedicated 24/7 medical assistance service, XCover Assist, which is available in multiple languages. You can find the emergency phone number within the policy wording in your XCover Account.
About our partner
XCover is owned by Cover Genius, a leading insurance firm that was recently ranked #1 in the Financial Times list of fastest-growing companies. XCover’s policies are backed by some of the world’s largest insurance companies including Lloyd’s, Swiss Re and Munich Re.