Electric wheelchairs and mobility aids
Updated
Some electric wheelchairs or other mobility aids may require special handling and must then be handed to our ground crew at an earlier stage than at the door of the aircraft. In many cases you will be able to use your mobility device until reaching the door of the aircraft.
To ensure that your mobility aid is suitable for carriage on your aircraft we require some extra information about the device. With the following information send us and email at support@flynorse.com about your device:
Reference number
Flight details and date
Passenger name
Name of model and manufacturer
Length, height and width (metric)
Weight in kg
Battery type in Watt/h
To prevent the electric wheelchair or mobility aid from turning on during flight, details on how to inhibit the circuits and isolate the battery should be given.
Alternatively, you can contact our Customer Service team