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Frequently Asked Questions

Travel voucher

A little thank‑you, a little apology, and a little nudge toward your next adventure — that’s what a travel voucher is for.

Norse travel vouchers may be issued by our Customer Care team in specific situations, such as voluntary denied boarding or, in exceptional and sensitive cases, after a careful case‑by‑case review. Vouchers are issued for a pre‑agreed amount, either arranged with the passenger at the airport, through our communication channels, or determined by our team.

Each voucher is valid for 12 months from the date of issuance and comes with its own unique 17‑digit code, provided directly to the passenger.

Vouchers can be used for Norse flights and ancillaries only on flynorse.com. They cannot be used for onboard purchases, airport services, or bookings with other airlines. The travel date does not need to fall within the voucher’s validity period — only the booking must be completed before the voucher expires.

How to Use Your Travel Voucher

A Norse travel voucher is not tied to any passenger name. It may be used to purchase tickets or additional services for yourself or for other passengers.

To redeem your voucher:

  1. Start a new booking on flynorse.com.
  2. On the payment page, select "Travel Credits and Vouchers", then choose "Use a Payment Voucher".
  3. Enter your 17‑digit voucher code and press on "Verify".
  4. If the voucher covers the full amount, the booking will complete.
    • If the booking total is lower than the voucher value, any remaining balance will be forfeited and cannot be reused.
    • If the voucher does not cover the full amount, you may pay the remaining balance using another payment method.

Any unused balance after a booking is completed is not refundable and cannot be carried forward. Vouchers cannot be exchanged for cash or refunded back to the original payment method.

Multiple Norse travel vouchers may be used in a single reservation, as long as each voucher code is valid at the time of booking.

If you need help using your voucher, have trouble applying your code, or want to confirm its validity or remaining balance, you can reach out to our Customer Care team via the chatbot, and we will assist you right away.