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Norse Atlantic - FAQ
Baggage

Baggage

Everything you need to know about Baggage

Articles

(27)
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Damaged Baggage

Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report

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Delayed or damaged baggage

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Delayed/Lost Baggage

Please contact our baggage service agents at the airport if you did not receive your baggage upon arrival. They are located at the service desk in the baggage hall. You will be presented with a file reference number when the Property Irregularity Report (PIR) has been created. The report will be mad

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Delayed or damaged baggage

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Lost & Found

For Items left on board a flight with Norse, please reach out to the destination airport using the links and contact information below. Europe Athens International Airport (ATH) +30 210 3530560 / +30 210 3530564 or by mail to: athlostandfound@skyserv.aero Items located in any other area of the airpo

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Baggage

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Contact information - Mishandled baggage

If your bag has been delayed, lost or damaged during your flight with Norse, please contact the ground handler at the arrival airport for further assistance. Athens International Airport (ATH) Skyserv Handling athlostandfound@skyserv.aero/ +30 210 3530560 or +30 210 3530564 Berlin Brandenburg Airpor

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Delayed or damaged baggage

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Checked bags to check in at Oslo airport

If you have checked in online and have checked bags to check in at Oslo airport, please proceed to the airport kiosks to print your bag tag prior to dropping it at the bag drop desks. If you have not checked in or need to purchase checked baggage you will be unable to use the airport kiosks at Oslo

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Baggage

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Assistive devices

Devices for assistance like crutches, walkers or wheelchairs can be checked in free of charge.

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Baggage

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Infants (under 2 years)

Infants are allowed to bring one car seat and stroller free of charge on our flights. You will be able to check-in your stroller or you can bring it to the gate for boarding where it will be put in the baggage compartment. It will be available when de-boarding the aircraft. You might have to pick it

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Baggage

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Check-in of bags the day before the flight

We do not offer late night check-in of your bags at the airport. If arriving at the airport the day before you would not be able to check-in your bags for the following day. Baggage can only be checked in up to 4 hours prior to departure.

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Baggage

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Medical Equipment

In most cases we allow you to bring necessary medical equipment onboard our aircrafts. Please reach out to our Customer Care team through our chatbot on our help center in case an approval to carry the item is required. CPAP devices can be carried onboard without prior notice to Customer Care (docum

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Baggage

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Children (2-11 years)

Children are allowed to check-in one car seat or one stroller free of charge. You will be able to check-in the stroller or use it until the gate, but it will then be put in the baggage compartment. It will be available when exiting the aircraft. In some cases it will be returned at the baggage hall

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Baggage

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