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Norse Atlantic - FAQ
Top Questions Asked

Top Questions Asked

Frequently asked questions by our passengers

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(37)
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Excess baggage

If you exceed the allowed weight or number of pieces for checked baggage, you will be subject to an additional fee. The additional weight fee is calculated in increments of 1kg / 2lbs. Additionally, if you bring an extra piece of baggage, you will need to pay an additional charge at the airport. To

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Baggage

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Hand baggage

We offer the following hand baggage types: Economy cabin Small personal item, 40 x 30 x 15 cm / 15.5 x 11.5 x 5.5 in (no weight restriction, must fit under the seat) Carry-on / cabin bag, 56 x 45 x 25 cm / 22 x 18 x 10 in (max 10kg / 22lbs) Premium cabin Larger personal item, 45 x 36 x 22 cm / 17 x

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Baggage

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Checked baggage

Depending on your fare you might have checked luggage included. If not, you will have the option to pay an optional fee. You will not be able to order special baggage as checked baggage. This must be done by paying the appropriate fees. For additional baggage costs check our service fees. Checked ba

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Baggage

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Sports Equipment

Sporting equipment can weigh up to 23 kg / 50 lbs and is defined as golf equipment, fishing rods, diving equipment, skis and snowboards. Only pack equipment directly related to your sport, and make sure the equipment does not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W). Please check our s

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Special Baggage

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Instruments in the cargo hold

Maximum allowed weight for checked-in instruments is 23 kg. Checked in instruments must be carried in a hard case designed for the instrument. Please check our service fees for the optional fee. Your instrument must not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and with circumference of

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Musical Instrument

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Surfboard (also kite equipment)

You are allowed to bring kite equipment and surfboards weighing up to 23 kg / 50 lbs. Only pack equipment directly related to your sport, and make sure the board is not bigger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W). Please check our service fees for the optional fee. For travel from 30

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Special Baggage

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Bulky Baggage

Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seats

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Bulky Baggage

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How to contact us

You are welcome to use our chatbot for any questions you may have related to traveling with Norse. Please note, we do not have a phone line, nor will we ever ask you to contact us by phone to share any sensitive information. If you have been in contact with an organization claiming to be Norse Atlan

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Flight cancellations and changes

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EU261 - Compensation regulation

We are constantly working on minimizing delays and possible cancelation. If this should happen you might be entitled to some form of compensation. We follow the common rules given to the airlines on compensation and passenger assistance when getting cancelled, denied boarding or longer delays. Pleas

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Flight cancellations and changes

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Flight delays and cancellations

Our goal is to ensure a timely and comfortable journey to your destination. While unforeseen circumstances can arise, we strive to minimize the impact of any possible delays or cancellations on your travel. We will work diligently to restore our services to you as quickly as possible. If your flight

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Flight cancellations and changes

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