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Customer care team is available to help you book space for your double bass. This must be done at least 48 hours prior to your flight to make sure you have the space required. We do not limit double basses by size, but we are limited by only being able to carry two per flight. A musical instrument c
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Musical Instrument
You are allowed to bring kite equipment and surfboards weighing up to 23 kg / 50 lbs. Only pack equipment directly related to your sport, and make sure the board is not bigger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W). Please check our service fees for the optional fee. For travel from 30
Special Baggage
Maximum allowed weight for checked-in instruments is 23 kg. Checked in instruments must be carried in a hard case designed for the instrument. Please check our service fees for the optional fee. Your instrument must not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and with circumference of
Devices for assistance like crutches, walkers or wheelchairs can be checked in free of charge.
Baggage
Children are allowed to check-in one car seat or one stroller free of charge. You will be able to check-in the stroller or use it until the gate, but it will then be put in the baggage compartment. It will be available when exiting the aircraft. In some cases it will be returned at the baggage hall
With regards to baggage our liability is limited, along with the liability of other airlines, in accordance with the Montreal Convention. Please pack your bags in accordance with our policies, refer to Norse Atlantic Airways for further information. We also recommend you to read our Conditions of Ca
For everyone's safety, there are restrictions on what can be packed in your checked or hand baggage, and limits on how much liquid can be brought through security. We recommend you to check out our list of restricted items as certain items you might bring might not be allowed onboard. That could be
Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seats
Bulky Baggage
We do not offer late night check-in of your bags at the airport. If arriving at the airport the day before you would not be able to check-in your bags for the following day. Baggage can only be checked in up to 4 hours prior to departure.
If you have checked in online and have checked bags to check in at Oslo airport, please proceed to the airport kiosks to print your bag tag prior to dropping it at the bag drop desks. If you have not checked in or need to purchase checked baggage you will be unable to use the airport kiosks at Oslo
If your bag has been delayed, lost or damaged during your flight with Norse, please contact the ground handler at the arrival airport for further assistance. Athens International Airport (ATH) Skyserv Handling athlostandfound@skyserv.aero/ +30 210 3530560 or +30 210 3530564 Berlin Brandenburg Airpor
Delayed or damaged baggage
If you exceed the allowed weight or number of pieces for checked baggage, you will be subject to an additional fee. The additional weight fee is calculated in increments of 1kg / 2lbs. Additionally, if you bring an extra piece of baggage, you will need to pay an additional charge at the airport. To
Sports ammunition and/or sports weapons are not allowed on our flights.
Travelling to the UK https://www.gov.uk/bring-pet-to-great-britain#routes-and-transport-companies Due to entry regulations into the UK, you will need to ensure that you have contacted and received approval from the UK animal reception centre at least 72 hours before prior to your flight. Failure to
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At Norse Atlantic Airways, we aim to provide transparency and clarity regarding our policies. Below is an explanation of our corporate credit card fee policy: Corporate Credit Card Fee Refund Policy Corporate credit card fees are charged at the time of booking and are non-refundable. This means that
Flight cancellations and changes
Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report
Make sure that your bike is not larger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and no heavier than 23kg / 50 lbs. Please check our service fees for the optional fee. For travel from 30/10/2022 no bag must exceed total dimensions 320 cm/ 126 in (L+W+H). Pre-notification will not be requi
Sporting equipment can weigh up to 23 kg / 50 lbs and is defined as golf equipment, fishing rods, diving equipment, skis and snowboards. Only pack equipment directly related to your sport, and make sure the equipment does not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W). Please check our s
A small music instrument is allowed on board if not exceeding hand baggage allowance for the fare selected. Larger instruments like violin or viola can be brought instead of a carry-on baggage. The instrument must not be bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in and within the weight limitation o
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