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We are more than happy to assist in case you are travelling in larger groups and want to fly with Norse. Please let us know if you are travelling with 10 or more passengers on your reservations and we will assist on the reservation process. You can reach our Group Travel team on grouptravel@flynorse
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Before your trip
We are in the process of making our FAQs available on Norwegian and French. If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below. French FAQ Norwegian FAQ Italian FAQ
French
FAQ
Frequent Asked Question
Norwegian
If your bag has been delayed, lost or damaged during your flight with Norse, please contact the ground handler at the arrival airport for further assistance. Athens International Airport (ATH) Skyserv Handling athlostandfound@skyserv.aero/ +30 210 3530560 or +30 210 3530564 Berlin Brandenburg Airpor
contact details delayed baggage
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delayed
contact details damaged baggage
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Delayed or damaged baggage
Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report
damage
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Baggage
We offer bassinets as an optional extra for our youngest explorers. This is available at three locations on our Dreamliner aircrafts. We recommend you to book the seat that is reserved for bassinets quickly through customer care so we can fix this for you. The seats you can select is 1G, 11H and 27D
Flying with an infant
Infant
Bassinet
Traveling with infants and children
Pets in cabin and animals checked into the cargo compartment are NOT accepted on Norse-operated flights. To read more about trained service animals, please check this link.
animals
Pet
Service dogs can travel free of charge in the cabin on select flights*. A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. To b
Trained service animal
Special assistance
Unable to log inn? If you are sure that you have entered your details correctly, and still receive the following message: “The Confirmation code and Last name do not match any registered bookings. Please double-check and re-enter these details.” Please close all open web browsers, re-open and try to
Norse is using the following terminals and areas of the airports we serve: Athens - ATH: Main Terminal Bangkok - BKK Terminal 1 Berlin Brandenburg - BER: Terminal 1 Cape Town - CPT: International terminal (Check-in for all flights done at same location) Las Vegas - LAS: Terminal 3 London Gatwick - L
New York
Fort Lauderdale
OSL
Terminals
At the airport
For Items left on board a flight with Norse, please reach out to the destination airport using the links and contact information below. Europe Athens International Airport (ATH) +30 210 3530560 / +30 210 3530564 or by mail to: athlostandfound@skyserv.aero Items located in any other area of the airpo
After your trip
Norse has partnered with XCover to provide you with simple, stress-free protection for your trip. Travel worry-free and secure in the knowledge that if anything happens – you’re covered. HOW IT WORKS Choose a suitable protection Add your preferred protection to your booking Receive email confirmatio
Travel Protection
XCover
If things change
We offer online check-in for selected passengers. If you're unable to generate a valid mobile boarding pass, we kindly ask that you check in at the Check-In desk in the airport to receive a printed boarding pass. Selected passengers who meet the eligibility requirements may complete Online Check-In
You are welcome to contact our chatbot for any questions you may have related to travel with Norse. Our Customer care team can be reached through our Social Media outlets, or by e-mail at support@flynorse.com. Please note, we do not have a phone line, nor will we ever ask you to contact us by phone
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Customer care
Customer service
Contact
Sports ammunition and/or sports weapons are not allowed on our flights.
Special Baggage
Due to risk of compression sickness, you should not dive in the 24 hours prior to your flight. We do not accept air cylinders intended for diving or scuba diving unless they are empty.
With regards to baggage our liability is limited, along with the liability of other airlines, in accordance with the Montreal Convention. Please pack your bags in accordance with our policies, refer to Norse Atlantic Airways for further information. We also recommend you to read our Conditions of Ca
Maximum allowed weight for checked-in instruments is 23 kg. Checked in instruments must be carried in a hard case designed for the instrument. Please check our service fees for the optional fee. Your instrument must not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and with circumference of
Musical Instrument
We are unable to accept stretchers on board.
To travel alone while having a learning or cognitive disability or condition like dementia you must be able to understand and react to safety instruction on board. The whole journey with all its aspects can be very demanding and should be considered. It is advisable to travel with a companion if you
With a doctor`s certificate you will be allowed to fly after the following surgeries: Type of surgery Travel allowed after Heart Surgery 14 days Angioplasty 5 days Abdominal surgery 10 days Chest surgery 6 weeks Tonsils removed 14 days Middle ear surgery Ear cavity is dry and normally aerated (usual
