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FAQs in other languages

We are in the process of making our FAQs available on Norwegian and French.If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below.French FAQNorwegian FAQItalian FAQ

French

FAQ

Frequent Asked Question

Norwegian

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Group travel

We are more than happy to assist in case you are travelling in larger groups and want to fly with Norse. Please let us know if you are travelling with 10 or more passengers on your reservations and we will assist on the reservation process. You can reach our Group Travel team on grouptravel@flynorse

reservations

group travel

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Lost & Found

For Items left on board a flight with Norse, please reach out to the destination airport using the links and contact information below.EuropeAthens International Airport (ATH)+30 210 3530560 / +30 210 3530564 or by mail to: athlostandfound@skyserv.aeroItems located in any other area of the airport a

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Bassinets

We offer bassinets as an optional extra for our youngest explorers. This is available at three locations on our Dreamliner aircrafts. We recommend you to book the seat that is reserved for bassinets quickly through customer care so we can fix this for you.The seats you can select is 1G, 11H and 27D

Flying with an infant

Infant

Bassinet

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Trained Service Animals

Service dogs can travel free of charge in the cabin on all of our flights.A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.To

Trained service animal

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Travelling with Pets

Pets in cabin and animals checked into the cargo compartment are NOT accepted on Norse-operated flights. To read more about trained service animals, please check this link.

animals

Pet

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Damaged Baggage

Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report

damage

bag

Baggage

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TRAVEL PROTECTION

Norse has partnered with XCover to provide you with simple, stress-free protection for your trip. Travel worry-free and secure in the knowledge that if anything happens – you’re covered.HOW IT WORKSChoose a suitable protectionAdd your preferred protection to your bookingReceive email confirmation fr

Travel Protection

XCover

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Contact information - Mishandled baggage

If your bag has been delayed, lost or damaged during your flight with Norse, please contact the ground handler at the arrival airport for further assistance.Athens International Airport (ATH)athlostandfound@skyserv.aero/ +30 210 3530560 or +30 210 3530564Berlin Brandenburg Airport (BER)WISAG Ground

contact details delayed baggage

lost

delayed

contact details damaged baggage

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Our Terminals

Norse is using the following terminals and areas of the airports we serve:Athens - ATH: Coming soon!Bangkok - BKK Terminal 1Berlin Brandenburg - BER: Terminal 1London Gatwick - LGW: Terminal SouthLos Angeles - LAX: Check-in at Terminal 2 (You will be taken by bus to Terminal B - West Gates for depar

New York

Fort Lauderdale

OSL

Terminals

+1

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Technical difficulties

Unable to log inn?If you are sure that you have entered your details correctly, and still receive the following message:“The Confirmation code and Last name do not match any registered bookings. Please double-check and re-enter these details.”Please close all open web browsers, re-open and try to lo

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How to contact us

You are welcome to contact our chatbot for any questions you may have related to travel with Norse. Our Customer care team can be reached through our Social Media outlets, or by e-mail at support@flynorse.com.Please note, we do not have a phone line, nor will we ever ask you to contact us by phone t

service

Customer care

Customer service

Contact

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Information for divers

Due to risk of compression sickness, you should not dive in the 24 hours prior to your flight. We do not accept air cylinders intended for diving or scuba diving unless they are empty.  

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Travelling after a medical incident

Type of medical incidentHeart attackIf minor or uncomplicated you can fly after 7 days.Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. StrokeAfter 10 days.Medical certificate is required to fly within 11 and 2

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Flying when you have had a recent illness or surgery

Seek advice from a doctor to get a fit-to-fly license if you are in doubt about your ability to fly.

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Baggage liability

With regards to baggage our liability is limited, along with the liability of other airlines, in accordance with the Montreal Convention. Please pack your bags in accordance with our policies, refer to Norse Atlantic Airways for further information. We also recommend you to read our Conditions of Ca

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Assistance for those with a learning or cognitive disability

To travel alone while having a learning or cognitive disability or condition like dementia you must be able to understand and react to safety instruction on board. The whole journey with all its aspects can be very demanding and should be considered. It is advisable to travel with a companion if yo

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Sports weapons and ammunition

Sports ammunition and/or sports weapons are not allowed on our flights.

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Assistance for those who are deaf or hearing-impaired

From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear

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Boarding the plane with special assistance

Passengers with requested special assistance will be able to board prior to Premium boarding customers. Depending on airport layout and type of assistance required the boarding process could be different. You will be assisted to your seat and bags will be stowed for you by our special assistance pr

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