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We are in the process of making our FAQs available on Norwegian and French.If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below.French FAQNorwegian FAQItalian FAQ
French
FAQ
Frequent Asked Question
Norwegian
Articles
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Before your trip
We are more than happy to assist in case you are travelling in larger groups and want to fly with Norse. Please let us know if you are travelling with 10 or more passengers on your reservations and we will assist on the reservation process. You can reach our Group Travel team on grouptravel@flynorse
reservations
group travel
Pets in cabin and animals checked into the cargo compartment are NOT accepted on Norse-operated flights. To read more about trained service animals, please check this link.
animals
Pet
Norse has partnered with XCover to provide you with simple, stress-free protection for your trip. Travel worry-free and secure in the knowledge that if anything happens – you’re covered.HOW IT WORKSChoose a suitable protectionAdd your preferred protection to your bookingReceive email confirmation fr
Travel Protection
XCover
If things change
Service dogs can travel free of charge in the cabin on select flights*.A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.To be
Trained service animal
Special assistance
For Items left on board a flight with Norse, please reach out to the destination airport using the links and contact information below.EuropeAthens International Airport (ATH)+30 210 3530560 / +30 210 3530564 or by mail to: athlostandfound@skyserv.aeroItems located in any other area of the airport a
After your trip
Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report
damage
bag
Baggage
Delayed or damaged baggage
If your bag has been delayed, lost or damaged during your flight with Norse, please contact the ground handler at the arrival airport for further assistance.Athens International Airport (ATH)Skyserv Handlingathlostandfound@skyserv.aero/ +30 210 3530560 or +30 210 3530564Berlin Brandenburg Airport (B
contact details delayed baggage
lost
delayed
contact details damaged baggage
+1
We offer bassinets as an optional extra for our youngest explorers. This is available at three locations on our Dreamliner aircrafts. We recommend you to book the seat that is reserved for bassinets quickly through customer care so we can fix this for you.The seats you can select is 1G, 11H and 27D
Flying with an infant
Infant
Bassinet
Traveling with infants and children
Unable to log inn?If you are sure that you have entered your details correctly, and still receive the following message:“The Confirmation code and Last name do not match any registered bookings. Please double-check and re-enter these details.”Please close all open web browsers, re-open and try to lo
Norse is using the following terminals and areas of the airports we serve:Athens - ATH: Main TerminalBangkok - BKK Terminal 1Berlin Brandenburg - BER: Terminal 1Cape Town - CPT: International terminal (Check-in for all flights done at same location)Las Vegas - LAS: Terminal 3London Gatwick - LGW: Te
New York
Fort Lauderdale
OSL
Terminals
At the airport
You are welcome to contact our chatbot for any questions you may have related to travel with Norse. Our Customer care team can be reached through our Social Media outlets, or by e-mail at support@flynorse.com.Please note, we do not have a phone line, nor will we ever ask you to contact us by phone t
service
Customer care
Customer service
Contact
A small music instrument is allowed on board if not exceeding hand baggage allowance for the fare selected. Larger instruments like violin or viola can be brought instead of a carry-on baggage. The instrument must not be bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in and within the weight limitation o
Musical Instrument
By booking an extra seat you will be able to travel with instruments bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in. Maximum size is 140 x 46 x 30 cm / 55 x 18 x 11 in for instruments in the cabin. Guitars and cellos usually fall within this category of instruments. Please contact our customer care te
From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the
You should thoughtfully consider all aspects of your epilepsy condition and how the whole journey is going to affect you. Conditions like tiredness, excitement or anxiety can be triggering and cause issues while flying. We advise customers to travel with a companion knowing what to do if you suspec
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear
Passengers with requested special assistance will be able to board prior to Premium boarding customers. Depending on airport layout and type of assistance required the boarding process could be different. You will be assisted to your seat and bags will be stowed for you by our special assistance pr
Sports ammunition and/or sports weapons are not allowed on our flights.
Special Baggage
Type of medical incidentHeart attackIf minor or uncomplicated you can fly after 7 days.Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. StrokeAfter 10 days.Medical certificate is required to fly within 11 and 2
