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We are in the process of making our FAQs available on Norwegian and French.If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below.French FAQNorwegian FAQItalian FAQ
French
FAQ
Frequent Asked Question
Norwegian
Articles
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Before your trip
Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report
damage
bag
Baggage
Delayed or damaged baggage
For Items left on board a flight with Norse, please reach out to the destination airport using the links and contact information below.EuropeAthens International Airport (ATH)+30 210 3530560 / +30 210 3530564 or by mail to: athlostandfound@skyserv.aeroItems located in any other area of the airport a
After your trip
We are more than happy to assist in case you are travelling in larger groups and want to fly with Norse. Please let us know if you are travelling with 10 or more passengers on your reservations and we will assist on the reservation process. You can reach our Group Travel team on grouptravel@flynorse
reservations
group travel
Pets in cabin and animals checked into the cargo compartment are NOT accepted on Norse-operated flights. To read more about trained service animals, please check this link.
animals
Pet
Service dogs can travel free of charge in the cabin on select flights*.A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.To be
Trained service animal
Special assistance
If your bag has been delayed, lost or damaged during your flight with Norse, please contact the ground handler at the arrival airport for further assistance.Athens International Airport (ATH)Skyserv Handlingathlostandfound@skyserv.aero/ +30 210 3530560 or +30 210 3530564Berlin Brandenburg Airport (B
contact details delayed baggage
lost
delayed
contact details damaged baggage
+1
Norse has partnered with XCover to provide you with simple, stress-free protection for your trip. Travel worry-free and secure in the knowledge that if anything happens – you’re covered.HOW IT WORKSChoose a suitable protectionAdd your preferred protection to your bookingReceive email confirmation fr
Travel Protection
XCover
If things change
We offer bassinets as an optional extra for our youngest explorers. This is available at three locations on our Dreamliner aircrafts. We recommend you to book the seat that is reserved for bassinets quickly through customer care so we can fix this for you.The seats you can select is 1G, 11H and 27D
Flying with an infant
Infant
Bassinet
Traveling with infants and children
Unable to log inn?If you are sure that you have entered your details correctly, and still receive the following message:“The Confirmation code and Last name do not match any registered bookings. Please double-check and re-enter these details.”Please close all open web browsers, re-open and try to lo
Norse is using the following terminals and areas of the airports we serve:Athens - ATH: Main TerminalBangkok - BKK Terminal 1Berlin Brandenburg - BER: Terminal 1Cape Town - CPT: International terminal (Check-in for all flights done at same location)Las Vegas - LAS: Terminal 3London Gatwick - LGW: Te
New York
Fort Lauderdale
OSL
Terminals
At the airport
You are welcome to contact our chatbot for any questions you may have related to travel with Norse. Our Customer care team can be reached through our Social Media outlets, or by e-mail at support@flynorse.com.Please note, we do not have a phone line, nor will we ever ask you to contact us by phone t
service
Customer care
Customer service
Contact
You will not be able to fly with severe infectious diseases like tuberculosis, pneumonia or severe respiratory infections. When suffering from meningitis or a virus from a pandemic like SARS or H1N1 (“Swine Flu”) you will not be able to travel unless being certified to do so by a doctor. When havin
Due to risk of compression sickness, you should not dive in the 24 hours prior to your flight. We do not accept air cylinders intended for diving or scuba diving unless they are empty.
Type of medical incidentHeart attackIf minor or uncomplicated you can fly after 7 days.Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. StrokeAfter 10 days.Medical certificate is required to fly within 11 and 2
Seek advice from a doctor to get a fit-to-fly license if you are in doubt about your ability to fly.
Customer care team is available to help you book space for your double bass. This must be done at least 48 hours prior to your flight to make sure you have the space required. We do not limit double basses by size, but we are limited by only being able to carry two per flight. A musical instrument
Musical Instrument
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear
Devices for assistance like crutches, walkers or wheelchairs can be checked in free of charge.
Sports ammunition and/or sports weapons are not allowed on our flights.
Special Baggage
