We are in the process of making our FAQs available on Norwegian and French.If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below.French FAQNorwegian FAQItalian FAQ
We are more than happy to assist in case you are travelling in larger groups and want to fly with Norse. Please let us know if you are travelling with 10 or more passengers on your reservations and we will assist on the reservation process. You can reach our Group Travel team on grouptravel@flynorse
Service dogs can travel free of charge in the cabin on all of our flights.A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.To
Our travelers going to/from JFK to/from OSL, BER and CDG airport will have a terminal change that will action on the 25th of March. You will now be using Terminal 7 to and from New York JFK airport. NB: This do not apply to any other routes than OSL, BER and CDG. All other routes to/from JFK will be
Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report
You are welcome to contact our Customer care team, either through our Social Media outlets, or by e-mail at support@flynorse.com.Please note, we do not have a phone line, nor will we ever ask you to contact us by phone to share any sensitive information.If you have been in contact with an organizati
You will not be able to fly with severe infectious diseases like tuberculosis, pneumonia or severe respiratory infections. When suffering from meningitis or a virus from a pandemic like SARS or H1N1 (“Swine Flu”) you will not be able to travel unless being certified to do so by a doctor. When havin
Type of medical incidentHeart attackIf minor or uncomplicated you can fly after 7 days.Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. StrokeAfter 10 days.Medical certificate is required to fly within 11 and 2
You should thoughtfully consider all aspects of your epilepsy condition and how the whole journey is going to affect you. Conditions like tiredness, excitement or anxiety can be triggering and cause issues while flying. We advise customers to travel with a companion knowing what to do if you suspec
With regards to baggage our liability is limited, along with the liability of other airlines, in accordance with the Montreal Convention. Please pack your bags in accordance with our policies, refer to Norse Atlantic Airways for further information. We also recommend you to read our Conditions of Ca
With a doctor`s certificate you will be allowed to fly after the following surgeries: Type of surgeryTravel allowed afterHeart Surgery14 daysAngioplasty5 daysAbdominal surgery10 daysChest surgery6 weeksTonsils removed14 daysMiddle ear surgeryEar cavity is dry and normally aerated (usually 14 days)Ca
Assistance for those with a learning or cognitive disability
To travel alone while having a learning or cognitive disability or condition like dementia you must be able to understand and react to safety instruction on board. The whole journey with all its aspects can be very demanding and should be considered. It is advisable to travel with a companion if yo
Customer care team is available to help you book space for your double bass. This must be done at least 48 hours prior to your flight to make sure you have the space required. We do not limit double basses by size, but we are limited by only being able to carry two per flight. A musical instrument
Passengers with requested special assistance will be able to board prior to Premium boarding customers. Depending on airport layout and type of assistance required the boarding process could be different. You will be assisted to your seat and bags will be stowed for you by our special assistance pr
The service provided should be informed about what kind of assistance you require. Arrangements can be made so they follow you in the departure lounge or meet you ahead of boarding. A Special Assistance seating area is also found at some airports in the departure lounge.
Onboard Norse flights you will be required a doctors note to carry medical equipment.You would have to contact our Customer Care team if you have any medical condition which requires you to carry medical equipment in addition to your baggage allowance as this would be added to your reservation. Plea
Help with eating, drinking, taking medication or toilet visits is something our cabin crew is unable to help with. Grab handles and rails is installed in our toilets and our crew is more than happy to help you to and from the door of the toilet. On-board our aircrafts we have an on-board wheelchair
You are allowed to bring certain items for your baby in your cabin bag, which includes: soya milk for babies, sterilized water in a baby bottle, formula, breast milk or cow milk specially for babies and baby food in containers being 100ml or less. You would have to place it in a clear zip-lock bag b
