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Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report
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Delayed or damaged baggage
Sports ammunition and/or sports weapons are not allowed on our flights.
Special Baggage
If you have checked in online and have checked bags to check in at Oslo airport, please proceed to the airport kiosks to print your bag tag prior to dropping it at the bag drop desks. If you have not checked in or need to purchase checked baggage you will be unable to use the airport kiosks at Oslo
Baggage
Customer care team is available to help you book space for your double bass. This must be done at least 48 hours prior to your flight to make sure you have the space required. We do not limit double basses by size, but we are limited by only being able to carry two per flight. A musical instrument c
Musical Instrument
Devices for assistance like crutches, walkers or wheelchairs can be checked in free of charge.
You are allowed to bring kite equipment and surfboards weighing up to 23 kg / 50 lbs. Only pack equipment directly related to your sport, and make sure the board is not bigger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W). Please check our service fees for the optional fee. For travel from 30
By booking an extra seat you will be able to travel with instruments bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in. Maximum size is 140 x 46 x 30 cm / 55 x 18 x 11 in for instruments in the cabin. Guitars and cellos usually fall within this category of instruments. Please contact our customer care te
With regards to baggage our liability is limited, along with the liability of other airlines, in accordance with the Montreal Convention. Please pack your bags in accordance with our policies, refer to Norse Atlantic Airways for further information. We also recommend you to read our Conditions of Ca
Make sure that your bike is not larger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and no heavier than 23kg / 50 lbs. Please check our service fees for the optional fee. For travel from 30/10/2022 no bag must exceed total dimensions 320 cm/ 126 in (L+W+H). Pre-notification will not be requi
If your bag has been delayed, lost or damaged during your flight with Norse, please contact the ground handler at the arrival airport for further assistance. Athens International Airport (ATH) Skyserv Handling athlostandfound@skyserv.aero/ +30 210 3530560 or +30 210 3530564 Berlin Brandenburg Airpor
Infants are allowed to bring one car seat and stroller free of charge on our flights. You will be able to check-in your stroller or you can bring it to the gate for boarding where it will be put in the baggage compartment. It will be available when de-boarding the aircraft. You might have to pick it
For everyone's safety, there are restrictions on what can be packed in your checked or hand baggage, and limits on how much liquid can be brought through security. We recommend you to check out our list of restricted items as certain items you might bring might not be allowed onboard. That could be
For Items left on board a flight with Norse, please reach out to the destination airport using the links and contact information below. Europe Athens International Airport (ATH) +30 210 3530560 / +30 210 3530564 or by mail to: athlostandfound@skyserv.aero Items located in any other area of the airpo
Travelling to the UK https://www.gov.uk/bring-pet-to-great-britain#routes-and-transport-companies Due to entry regulations into the UK, you will need to ensure that you have contacted and received approval from the UK animal reception centre at least 72 hours before prior to your flight. Failure to
Special assistance
service animal
service dogs
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Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seats
Bulky Baggage
Special baggage or bulky baggage should be checked to be of correct size. We charge excess weight in increments of 1 kg / 2 lbs, per leg. No bag should be heavier than 32 kg / 70 lbs or lighter than 2 kg / 4 lbs. Baggage or travel gear must not be larger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x
The safety and well-being of all passengers is our top priority. Please note the following policy regarding young travelers: Passengers must be at least 16 years old to travel unaccompanied on any Norse flight. We do not accept passengers under the age of 16 who are traveling alone. All travelers un
minor
children
Traveling with infants and children
Maximum allowed weight for checked-in instruments is 23 kg. Checked in instruments must be carried in a hard case designed for the instrument. Please check our service fees for the optional fee. Your instrument must not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and with circumference of
A small music instrument is allowed on board if not exceeding hand baggage allowance for the fare selected. Larger instruments like violin or viola can be brought instead of a carry-on baggage. The instrument must not be bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in and within the weight limitation o
In most cases we allow you to bring necessary medical equipment onboard our aircrafts. Please reach out to our Customer Care team through our chatbot on our help center in case an approval to carry the item is required. CPAP devices can be carried onboard without prior notice to Customer Care (docum
