Home
Sign In
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Customer care team is available to help you book space for your double bass. This must be done at least 48 hours prior to your flight to make sure you have the space required. We do not limit double basses by size, but we are limited by only being able to carry two per flight. A musical instrument c
Articles
•
Musical Instrument
Sports ammunition and/or sports weapons are not allowed on our flights.
Special Baggage
Sporting equipment can weigh up to 23 kg / 50 lbs and is defined as golf equipment, fishing rods, diving equipment, skis and snowboards. Only pack equipment directly related to your sport, and make sure the equipment does not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W). Please check our s
Please contact our baggage service agents at the airport if you did not receive your baggage upon arrival. They are located at the service desk in the baggage hall. You will be presented with a file reference number when the Property Irregularity Report (PIR) has been created. The report will be mad
Delayed or damaged baggage
Devices for assistance like crutches, walkers or wheelchairs can be checked in free of charge.
Baggage
Travelling to the UK https://www.gov.uk/bring-pet-to-great-britain#routes-and-transport-companies Due to entry regulations into the UK, you will need to ensure that you have contacted and received approval from the UK animal reception centre at least 72 hours before prior to your flight. Failure to
Special assistance
service animal
service dogs
uk
+4
Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report
For everyone's safety, there are restrictions on what can be packed in your checked or hand baggage, and limits on how much liquid can be brought through security. We recommend you to check out our list of restricted items as certain items you might bring might not be allowed onboard. That could be
If you have checked in online and have checked bags to check in at Oslo airport, please proceed to the airport kiosks to print your bag tag prior to dropping it at the bag drop desks. If you have not checked in or need to purchase checked baggage you will be unable to use the airport kiosks at Oslo
Children are allowed to check-in one car seat or one stroller free of charge. You will be able to check-in the stroller or use it until the gate, but it will then be put in the baggage compartment. It will be available when exiting the aircraft. In some cases it will be returned at the baggage hall
Make sure that your bike is not larger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and no heavier than 23kg / 50 lbs. Please check our service fees for the optional fee. For travel from 30/10/2022 no bag must exceed total dimensions 320 cm/ 126 in (L+W+H). Pre-notification will not be requi
A small music instrument is allowed on board if not exceeding hand baggage allowance for the fare selected. Larger instruments like violin or viola can be brought instead of a carry-on baggage. The instrument must not be bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in and within the weight limitation o
By booking an extra seat you will be able to travel with instruments bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in. Maximum size is 140 x 46 x 30 cm / 55 x 18 x 11 in for instruments in the cabin. Guitars and cellos usually fall within this category of instruments. Please contact our customer care te
Special baggage or bulky baggage should be checked to be of correct size. We charge excess weight in increments of 1 kg / 2 lbs, per leg. No bag should be heavier than 32 kg / 70 lbs or lighter than 2 kg / 4 lbs. Baggage or travel gear must not be larger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x
Bulky Baggage
With regards to baggage our liability is limited, along with the liability of other airlines, in accordance with the Montreal Convention. Please pack your bags in accordance with our policies, refer to Norse Atlantic Airways for further information. We also recommend you to read our Conditions of Ca
If you want to increase your baggage allowance, you can easily do it by logging into Your Trips and selecting the "add baggage" option. In case you want to carry sports equipment, musical instruments, or bulky baggage, you can also add them through Your Trips. However, if you face any problems while
We offer the following hand baggage types: Economy cabin Small personal item, 40 x 30 x 15 cm / 15.5 x 11.5 x 5.5 in (no weight restriction, must fit under the seat) Carry-on / cabin bag, 56 x 45 x 25 cm / 22 x 18 x 10 in (max 10kg / 22lbs) Premium cabin Larger personal item, 45 x 36 x 22 cm / 17 x
Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seats
In most cases we allow you to bring necessary medical equipment onboard our aircrafts. Please reach out to our Customer Care team through our chatbot on our help center in case an approval to carry the item is required. CPAP devices can be carried onboard without prior notice to Customer Care (docum
We do not offer late night check-in of your bags at the airport. If arriving at the airport the day before you would not be able to check-in your bags for the following day. Baggage can only be checked in up to 4 hours prior to departure.
