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FAQs in other languages

We are in the process of making our FAQs available on Norwegian and French.If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below.French FAQNorwegian FAQItalian FAQ

French

FAQ

Frequent Asked Question

Norwegian

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Damaged Baggage

Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report

damage

bag

Baggage

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Bassinets

We offer bassinets as an optional extra for our youngest explorers. This is available at three locations on our Dreamliner aircrafts. We recommend you to book the seat that is reserved for bassinets quickly through customer care so we can fix this for you.The seats you can select is 1G, 11H and 27D

Flying with an infant

Infant

Bassinet

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Travelling with Pets

Pets in cabin and animals checked into the cargo compartment are NOT accepted on Norse-operated flights. To read more about trained service animals, please check this link.

animals

Pet

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Technical difficulties

Unable to log inn?If you are sure that you have entered your details correctly, and still receive the following message:“The Confirmation code and Last name do not match any registered bookings. Please double-check and re-enter these details.”Please close all open web browsers, re-open and try to lo

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Trained Service Animals

Service dogs can travel free of charge in the cabin on all of our flights.A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.To

Trained service animal

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Lost & Found

For Items left on board a flight with Norse, please reach out to the destination airport using the links and contact information below.EuropeOslo Airport (OSL)Lost and found - Oslo Airport - AvinorBerlin Brandenburg Airport (BER)Lost something? (berlin-airport.de)Paris Charles De Gaulle Airport (CDG

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Contact Norse Customer Care

You are welcome to contact our Customer care team, either through our Social Media outlets, or by e-mail at support@flynorse.com.Please note, we do not have a phone line, nor will we ever ask you to contact us by phone to share any sensitive information.If you have been in contact with an organizati

service

Customer care

Customer service

Contact

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Contact Information Ground handlers Baggage

Berlin Brandenburg Airport (BER)WISAG Ground Handlinglostandfound.ber.wpas.servicecenter@wisag.deBangkok Suvarnabhumi airport (BKK)Bangkok Flight ServicesBFSLLSPVRS@BFSASIA.COMBarbados Grantley Adams International Airport (BGI)gb.baggage.svc@gcggroup.comBoston Logan International Airport (BOS)Swissp

lost

delayed

Baggage

Contact

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Group travel

We are more than happy to assist in case you are travelling in larger groups and want to fly with Norse. Please let us know if you are travelling with 10 or more passengers on your reservations and we will assist on the reservation process. You can reach our Group Travel team on grouptravel@flynorse

reservations

group travel

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Terminals

Norse is using the following terminals and areas of the airports we serve:Bangkok-BKK Terminal 1Barbados - BGI: There is one terminal for departure, and one for arrival.Both terminals are located under the same roof. The transfer is done by a pedestrian atrium.Berlin Brandenburg - BER: Terminal 1Bos

New York

Fort Lauderdale

OSL

Terminals

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Infectious Diseases

You will not be able to fly with severe infectious diseases like tuberculosis, pneumonia or severe respiratory infections. When suffering from meningitis or a virus from a pandemic like SARS or H1N1 (“Swine Flu”) you will not be able to travel unless being certified to do so by a doctor. When havin

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Baggage liability

With regards to baggage our liability is limited, along with the liability of other airlines, in accordance with the Montreal Convention. Please pack your bags in accordance with our policies, refer to Norse Atlantic Airways for further information. We also recommend you to read our Conditions of Ca

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Using stretchers

We are unable to accept stretchers on board.

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Travelling following an operation

With a doctor`s certificate you will be allowed to fly after the following surgeries: Type of surgeryTravel allowed afterHeart Surgery14 daysAngioplasty5 daysAbdominal surgery10 daysChest surgery6 weeksTonsils removed14 daysMiddle ear surgeryEar cavity is dry and normally aerated (usually 14 days)Ca

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Travelling after a medical incident

Type of medical incidentHeart attackIf minor or uncomplicated you can fly after 7 days.Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. StrokeAfter 10 days.Medical certificate is required to fly within 11 and 2

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Flying when you have had a recent illness or surgery

Seek advice from a doctor to get a fit-to-fly license if you are in doubt about your ability to fly.

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Assistance for those who are blind or partially-sighted

From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the

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Double bass

Customer care team is available to help you book space for your double bass. This must be done at least 48 hours prior to your flight to make sure you have the space required. We do not limit double basses by size, but we are limited by only being able to carry two per flight. A musical instrument

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Information for divers

Due to risk of compression sickness, you should not dive in the 24 hours prior to your flight. We do not accept air cylinders intended for diving or scuba diving unless they are empty.  

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