Agent Information — For Travel Agencies Managing GDS Bookings Only
Norse is the "The Explorer's Airline", making long haul travel affordable for all. We operate a modern and efficient fleet of Boeing 787 Dreamliners, with a choice of bundled fares and ancillaries in both our Economy and Premium cabins for an elevated low fare experience.
Please be informed, this page is intended for travel agencies managing Norse Atlantic bookings through a GDS (Global Distribution System) — for example, bookings made via Amadeus, Sabre, Apollo, Galileo, Worldspan, APG, or HahnAir.
If you booked directly with Norse Atlantic through flynorse.com or the Norse Atlantic app, this page isn't relevant to your booking. For schedule changes, ticketing questions, or managing your trip, please visit Your Trips or contact our Customer Care team directly — there's no need to reach out to APG or HahnAir.
Ticket information
Norse GDS inventory display
- Norse flights will be found under the airline code of codeshare partners:
- APG, A1
- HahnAir, X1
- Neutral display showing all flights will populate Norse flights under airline code A1 or X1
- Issue on:
- APG: GP-275
- HahnAir: HR-169
Void window
- Norse flights purchased through GDS can be voided before Midnight after the booking was made
ADM Policy
General ticketing
Advance Purchase Restrictions
Below are the advance purchase restrictions we have enforced on the website. Flight changes for GDS bookings are not permitted on the website and users are directed to contact their travel agency.
- Pre-ordered light/standard meal: 24 hours before departure
- Special meals: 36 hours before departure
- Checked baggage: 4 hours before departure
- Seat reservation: 1 hour before departure
Restricted travel date commands
For future sales with restricted travel dates, travel agencies need to include the "sale date" in the command.
For example:
FXP/RIT,U,"01JUL25"
or
FXX/RIT,U,"01JUL25"
FYI, on or after 01 Jul, you no longer need to add the date in the command:
FXP/RIT,U
or
FXX/RIT,U
Here's a breakdown of the command: FXX/RIT,U,"01JUL25"
FXX: This is the entry to price an itinerary without storing it.
/RIT: Indicates "Reissue Itinerary Pricing", typically used when repricing for changes or reissues.
,U: Indicates "Unifares" or private fares, often used by travel agents with access to negotiated rates.
"01JUL25": Specifies the date of the new travel or reissue, in this case, 1st July 2025.
This command is commonly used when a travel agent needs to reprice a ticket for a change or reissue, ensuring the correct fare is applied based on the new travel date and fare rules.
Here's a breakdown of the command: FXP/RIT,U,"01JUL25"
FXP: This is the entry to price and store the itinerary in the PNR (as opposed to FXX, which only displays the fare without storing).
/RIT: Indicates "Reissue Itinerary Pricing", used when repricing for a ticket reissue.
,U: Requests pricing using "Unifares" (private or negotiated fares).
"01JUL25": Specifies the date of the new travel or reissue, in this case, 1st July 2025.
This command is typically used when a passenger is changing their travel plans and the agent needs to reprice and store the new fare in the PNR for ticket reissuance.
Flight cancellation and schedule change
Policy for Ancillary Purchase Requests Outside of 30 Days Prior to Travel
Policy for Seat Selection Requests Outside of 30 Days Prior to Travel
Support information
For all ticketing issues, agents must speak with APG or HahnAir
APG - Global Helpdesk
Open every day 6.00am – 10.00pm CET
Phone: +33 1 53 77 13 25
Email: helpdeskiet@apg-ga.com
APG - Country specific helpdesk
Norway and Sweden:
+47 800 62 326
nordic@apg-ga.com
USA:
+1 800 380 6541
usa@apg-ga.com
UK:
0844 482 1670
allairlines@apg-ga.co.uk
France:
+33 1 53 77 13 36
france@apg-ga.com
Germany:
+49 6031 737630
germany@apg-ga.com
Italy:
+39 02 67730270
Italy@apg-ga.com
Greece:
+30 210 3274 550
greece@apg-ga.com
Thailand:
+662 114 8183
thailand@apg-ga.com
HahnAir Support
Assistance and support by e-mail only
https://www.hahnair.com/en/contact
Frequently Asked Questions
Are agents able to buy extra checked bag, seat selection, extra meal etc via GDS?
Ancillary products outside of the Bundle SSRs are available for the customer to purchase using Your Trips via flynorse.com
Can customers check in online?
Online check in is expected to be available by Q4'25
How can a customer manage their booking?
The customer should contact their travel agent to make any voluntary flight booking changes. If the customer wants to add ancillaries to their booking this must be done via the Norse Atlantic website under Your Trips using either Norse or APG record locator.
APG record locator can be found on the customers itinerary.
The Norse Atlantic record locator can be found under the OSI field for the travel agent. The customer will not receive the Norse Atlantic record locator information on their itinerary.
(Note: this applies to bookings made through a travel agency. If you booked directly with Norse Atlantic, please manage your booking through Your Trips instead.)
How does an agent manage a schedule change?
In case of Schedule change or flight cancellation, meaning that the Travel Agency have a segment with UN or SC status in the PNR. If the new flight suits the passengers and is in the same booking class (RBD), the Travel Agency can revalidate or reissue without fees, adding in the ENDO box (without waiver): SKCHG in case of schedule change or INVOL in case of irregular operation
- If the new flight suits the passengers but is not in the same booking class, please send a copy of the PNR history to helpdeskiet@apg-ga.com, showing who added the new flight in the PNR
- If there is a schedule change/flight cancellation on another ticket that affects a connection to your GP 275 ticket: NOT APPLICABLE, NORSE DOESN'T HAVE CONNECTION FLIGHTS
Does un-ticketed schedule policy mirror ticketed schedule policy?
Yes, it does.
(Note: this describes the process for travel-agency bookings. If you booked directly with Norse Atlantic and have a schedule change question, please contact our Customer Care team — this process doesn't apply to you.)