Insurance policies and Corporate card fees

If your refund amount looks different than expected, it may be due to how travel insurance and corporate credit card fees are handled.

Travel Insurance

If your refund is lower than expected, this may be because travel insurance is not included in the refunded amount. Travel insurance is provided by our partner XCover.com and is independent of your Norse booking. Your insurance policy remains active even if your flight is disrupted or cancelled.

All travel insurance policies may be cancelled within 14 days of purchase, in accordance with XCover’s terms and conditions. To request a refund within this 14-day period, please contact our Customer Care team directly through the chatbot.

For questions about your policy or to request a refund of unused insurance, please contact XCover directly through their website.

Corporate Credit Card Fees

Corporate credit card fees are charged at the time of booking and are non‑refundable once the 24‑hour free cancellation window has passed.

These fees are associated with payment processing and administrative costs and are not tied to the ticket price itself. Because of this, they cannot be reversed after the initial 24‑hour cancellation period (for bookings made more than 7 days before departure).

If you cancel your booking within 24 hours, the corporate card fee will be refunded along with your ticket. After 24 hours, the fee is non‑refundable, regardless of the reason for cancellation.