Invoices & Travel Insurance Documentation

Paperwork isn't the most exciting part of travelling, but getting it shouldn't be a journey of its own! Whether you need a receipt for your expenses or travel documentation for your insurance provider, we have a solution for you.

Receipts & Invoices

You can access your receipt and download your invoice through the Your Trips page on our website. Simply enter your 6-character booking confirmation code (PNR), along with your last name.

Once you've opened your booking, scroll down to the payment details section and click View Receipt. Your receipt will include all transactions made under the booking and details for all passengers travelling to the final destination.

To download an invoice, scroll down within the receipt and click Download Invoice. A pop-up window will allow you to add optional billing details, such as company name, company address and VAT number, before downloading it.

Please note that invoices are issued per booking, and we're unable to provide separate invoices for individual passengers.

Travel Insurance Documentation

Need something more specific for your travel insurance, travel agency or personal records? Our Customer Care team can prepare official documentation confirming:

- Flight cancellation (by the passenger or Norse)

- Flight delay

- No-show or proof of presence on board

- Medical credit issuance

- Delayed or lost baggage

Contact our Customer Care team through the chatbot on our website and ask to connect to an agent. Provide your booking reference number, travel details and specify which document you require.

Our team will prepare the requested documentation and send it to you by email in PDF format.