Damaged Baggage

If your checked baggage arrives damaged, we’re here to help you sort it out quickly and guide you through the next steps in this unfortunate situation.

Reporting Damaged Baggage

If your baggage arrives damaged it must be reported immediately upon arrival, either at the airport baggage service desk or by contacting baggage@flynorse.com. All damage reports must be submitted within 7 days of receiving your baggage. Please note that damaged baggage cannot be reported via the self-service portal, as this system is only used for delayed baggage.

You'll be given a Property Irregularity Report (PIR) as confirmation of your report — we kindly ask you to keep it safe as it's required to support your future claim.

Claim for reimbursement must be submitted within 7 days of receiving your baggage, either through the chatbot or by emailing baggage@flynorse.com

Liability Limitations

Baggage with cosmetic or minor damage, such as surface marks, scratched or torn labels, small dents, or other signs of normal handling, is not considered eligible for compensation. These are regarded as normal wear and tear resulting from airport and transit handling, and no liability is accepted for such cases. We do not accept liability for damage to baggage or its contents if the bag was overpacked, unsuitably packed, insufficiently protected, already damaged, or otherwise not suitable for air transport as checked baggage.

We do not accept liability for loss of or damage to valuable, fragile, or perishable items including but not limited to jewellery, electronics, cameras, and cash, which should not be placed in checked baggage.

If damage to your checked baggage is not reported at the airport upon collection, your baggage will be considered to have been received in good condition. Should you wish to submit a claim after leaving the airport, you will be required to provide evidence that the damage occurred while your baggage was in Norse Atlantic Airways' custody.

If items inside the baggage are damaged while the bag itself remains intact — we advise you to contact your travel insurance provider, as such cases fall under personal insurance coverage rather than airline liability.