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Lost & Found

Left something behind? Contact the Lost & Found office of the airport where it was left. You’ll find each airport’s contact details below.

We understand that items can occasionally be left behind during travel, and we hope your belongings are returned to you as soon as possible.

Where your item will be

  • Left on board the aircraft: if recovered, it’s handed to the Lost & Found office at the airport where your flight arrived.
  • Left in the airport (including before security, at the gate or in the lounge): if recovered, it’s held by the Lost & Found office at that airport.

Items are stored for a limited period, which varies by airport, so please contact the Lost & Found office as soon as possible.

Passports and duty-free items

  • Passports and other official documents are handed to the local authorities.
  • Duty-free items are handled by customs.

How to contact the Lost & Found office

Contact the relevant Lost & Found office directly using the official details below. Please include:

  • a detailed description of the item,
  • where you left it (for example your seat number, or the gate or lounge), and
  • your flight number and date.

If an airport isn’t listed, contact the airport directly through its official website. Please use only the official contact details below. We don’t publish or verify any other contact information.

Europe

Athens International Airport (ATH)

Phone: +30 210 3530560 / +30 210 3530564

Email: athlostandfound@skyserv.aero

More information: Lost property at Athens Airport

London Gatwick Airport (LGW)

More information: Lost Property | London Gatwick Airport

Manchester Airport (MAN)

More information: Lost Property | Manchester Airport

Oslo Airport (OSL)

More information: Lost and found | Oslo Airport

Rome Fiumicino Airport (FCO)

More information: Lost Items | Aeroporti di Roma

Stockholm Arlanda Airport (ARN)

More information: Lost and found | Stockholm Arlanda Airport

United States

John F. Kennedy International Airport (JFK)

Items left on board: JFKlostproperties@asaksolutions.com

Items left in the terminal or at security (TSA): JMP-lostandfound@vantagegroup.com

More information: Lost and Found | JFK Airport

Orlando International Airport (MCO)

Email: qasmconorsebaggage@qasllc.aero

More information: Lost and Found | Orlando International Airport

Asia

Suvarnabhumi Airport, Bangkok (BKK)

Items left on board: bfsllspvrs@bfsasia.com

Items left in the airport: baggage.services@airportthai.co.th

More information: Lost and Found | Suvarnabhumi Airport

Phuket International Airport (HKT)

Items left on board: hktll@aotga.com

Items left in the airport: hkt_lostandfound@airportthai.co.th

More information: Phuket International Airport

Africa

Cape Town International Airport (CPT)

Items left in the terminal: ACSA information desk or +27 21 937 1200

More information: Cape Town International Airport | ACSA