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Delayed or damaged baggage

Delayed or damaged baggage

List of things you can do if your baggage is delayed or damaged during your flight

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Delayed/Lost Baggage

Please contact our baggage service agents at the airport if you did not receive your baggage upon arrival. They are located at the service desk in the baggage hall. You will be presented with a file reference number when the Property Irregularity Report (PIR) has been created. The report will be mad

Lost or damaged baggage

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Delayed or damaged baggage

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Damaged Baggage

Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report

damage

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Baggage

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Delayed or damaged baggage

General Conditions of Carriage
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