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You will not be able to fly with severe infectious diseases like tuberculosis, pneumonia or severe respiratory infections. When suffering from meningitis or a virus from a pandemic like SARS or H1N1 (“Swine Flu”) you will not be able to travel unless being certified to do so by a doctor. When havin
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Special assistance
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear
From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the
We are unable to accept stretchers on board.
Devices for assistance like crutches, walkers or wheelchairs can be checked in free of charge.
Baggage
Passengers with requested special assistance will be able to board prior to Premium boarding customers. Depending on airport layout and type of assistance required the boarding process could be different. You will be assisted to your seat and bags will be stowed for you by our special assistance pr
At certain airports there is a special lane dedicated to Special Assistance security. When bringing medication and/or medical equipment on board please bring your doctor`s note listing the prescription and that the packaging is performed correctly.
Make sure to have the required visa(s) for your booked flights. Different countries might have different requirements.When flying from Oslo to New York-JFK via London Gatwick, or when flying from New York-JFK to Oslo via London Gatwick, make sure you have the required visa or ability to enter UK. Th
visa
uk
Before your trip
Infants are allowed to bring one car seat and stroller free of charge on our flights. You will be able to check-in your stroller or you can bring it to the gate for boarding where it will be put in the baggage compartment. It will be available when de-boarding the aircraft. You might have to pick i
When going to Your trips you can find your flights and choose the “Change names” option. Check in again after performing your requested change and download boarding pass again. Do not forget that: First and last names must be the same as the ID you are travelling with No need to use your
Sports ammunition and/or sports weapons are not allowed on our flights.
Special Baggage
Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seat
overweight baggage
oversized baggage
oversized bags
Bulky Baggage
You are allowed to bring kite equipment and surfboards weighing up to 23 kg / 50 lbs. Only pack equipment directly related to your sport, and make sure the board is not bigger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W). Please check our service fees for the optional fee.For travel from 30/
Sporting equipment can weigh up to 23 kg / 50 lbs and is defined as golf equipment, fishing rods, diving equipment, skis and snowboards. Only pack equipment directly related to your sport, and make sure the equipment does not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W). Please check our s
Seek advice from a doctor to get a fit-to-fly license if you are in doubt about your ability to fly.
It is recommended that you arrive at least 4 hours prior to your flight departs. If you have baggage that you need to be placed in the hold or check-in and you are already in the terminal proceed to bag drop and make yourself known. You can proceed directly to airport`s special assistance des
Norse allows the transportation of cremated remains on the following conditions. Cremated remains must be securely sealed within a temporary or permanent ‘security friendly’ container constructed of a lightweight material, such as plastic or wood, and should be carried in cabin baggage.The container
At certain airports you might be asked to disembark last as you will be able to disembark at your own pace with assistance provided. At some airports your wheelchair or electric mobility air might be available outside the aircraft or in the baggage hall. Through passport control and baggage c
Wheelchairs is not entitled to a weight restriction. The wheelchair is however required to be able to pass through the cargo doors of the aircraft. The maximum size of the cargo door is 2.69 m wide and 1.70 m high. Please contact our Customer Support team if in doubt about your wheelchair. We will
Children are allowed to check-in one car seat or one stroller free of charge.You will be able to check-in the stroller or use it until the gate, but it will then be put in the baggage compartment. It will be available when exiting the aircraft. In some cases it will be returned at the baggage hall d
