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Special baggage or bulky baggage should be checked to be of correct size. We charge excess weight in increments of 1 kg / 2 lbs, per leg. No bag should be heavier than 32 kg / 70 lbs or lighter than 2 kg / 4 lbs. Baggage or travel gear must not be larger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x
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Bulky Baggage
We do not offer late night check-in of your bags at the airport. If arriving at the airport the day before you would not be able to check-in your bags for the following day. Baggage can only be checked in up to 4 hours prior to departure.
Baggage
We offer the following hand baggage types: Economy cabin Small personal item, 40 x 30 x 15 cm / 15.5 x 11.5 x 5.5 in (no weight restriction, must fit under the seat) Carry-on / cabin bag, 56 x 45 x 25 cm / 22 x 18 x 10 in (max 10kg / 22lbs) Premium cabin Larger personal item, 45 x 36 x 22 cm / 17 x
Customer care team is available to help you book space for your double bass. This must be done at least 48 hours prior to your flight to make sure you have the space required. We do not limit double basses by size, but we are limited by only being able to carry two per flight. A musical instrument c
Musical Instrument
Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seats
Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report
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Delayed or damaged baggage
Cancellation within 24 hours of booking We give you the opportunity to cancel your reservation within 24 hours of booking for a full refund.* Please go to Your Trips on flynorse.com to cancel your booking within 24 hours. For more information, check our fare rules. *Except when the first flight on t
Claims
If you exceed the allowed weight or number of pieces for checked baggage, you will be subject to an additional fee. The additional weight fee is calculated in increments of 1kg / 2lbs. Additionally, if you bring an extra piece of baggage, you will need to pay an additional charge at the airport. To
Service dogs can travel free of charge in the cabin on select flights*. A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. To b
Trained service animal
Our goal is to ensure a timely and comfortable journey to your destination. While unforeseen circumstances can arise, we strive to minimize the impact of any possible delays or cancellations on your travel. We will work diligently to restore our services to you as quickly as possible. If your flight
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cancellation
Delays and cancellations
For everyone's safety, there are restrictions on what can be packed in your checked or hand baggage, and limits on how much liquid can be brought through security. We recommend you to check out our list of restricted items as certain items you might bring might not be allowed onboard. That could be
Infants are allowed to bring one car seat and stroller free of charge on our flights. You will be able to check-in your stroller or you can bring it to the gate for boarding where it will be put in the baggage compartment. It will be available when de-boarding the aircraft. You might have to pick it
Depending on your fare you might have checked luggage included. If not, you will have the option to pay an optional fee. You will not be able to order special baggage as checked baggage. This must be done by paying the appropriate fees. For additional baggage costs check our service fees. Checked ba
If your bag has been delayed, lost or damaged during your flight with Norse, please contact the ground handler at the arrival airport for further assistance. Athens International Airport (ATH) Skyserv Handling athlostandfound@skyserv.aero/ +30 210 3530560 or +30 210 3530564 Berlin Brandenburg Airpor
contact details delayed baggage
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You are welcome to use our chatbot for any questions you may have related to traveling with Norse. Please note, we do not have a phone line, nor will we ever ask you to contact us by phone to share any sensitive information. If you have been in contact with an organization claiming to be Norse Atlan
Flight cancellations and changes
We are constantly working on minimizing delays and possible cancelation. If this should happen you might be entitled to some form of compensation. We follow the common rules given to the airlines on compensation and passenger assistance when getting cancelled, denied boarding or longer delays. Pleas
Sometimes things change, we totally understand that. To make changes to your booking it will be the cheapest to do this online. A fee for changes will be given per passenger, per flight. If the new fare you require is higher you would have to pay the difference. Please refer to our fare rules for mo
In most cases we allow you to bring necessary medical equipment onboard our aircrafts. Please reach out to our Customer Care team through our chatbot on our help center in case an approval to carry the item is required. CPAP devices can be carried onboard without prior notice to Customer Care (docum
Our tickets are non-refundable, this to make your fare lower. Sometimes things do change, which we fully understand. Therefore, we are aiming to be as fair as possible with regards to fees and charges. By logging in to "Your Trips", you can edit your flight details. To do this you will need the book
Managing your booking
rebooking
Refunds
Norse is using the following terminals and areas of the airports we serve: Athens - ATH: Main Terminal Bangkok - BKK Terminal 1 Berlin Brandenburg - BER: Terminal 1 Cape Town - CPT: International terminal (Check-in for all flights done at same location) Las Vegas - LAS: Terminal 3 London Gatwick - L
New York
Fort Lauderdale
OSL
Terminals
At the airport
