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Online changes of names are cheaper and easier. Under Your trips you can find your flights and choose “Change names”. Check in again after doing changes and download boarding pass again. Do not forget that: First and last names must be the same as the ID you are travelling with No need to
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Before your trip
Wheelchairs is not entitled to a weight restriction. The wheelchair is however required to be able to pass through the cargo doors of the aircraft. The maximum size of the cargo door is 2.69 m wide and 1.70 m high. Please contact our Customer Support team if in doubt about your wheelchair. We will
Special assistance
When seated at our emergency exit seats you would need to help in the case of an emergency. Some restrictions apply to passengers located at the emergency exit seats. We are required to relocate passengers in the emergency row in case they are: Infants Adult with infant on the lap Pr
Restricted seats
Choosing a seat
In most cases we allow you to bring necessary medical equipment onboard our aircrafts. Please reach out to our Customer Care team through our chatbot on our help center in case an approval to carry the item is required. CPAP devices can be carried onboard without prior notice to Customer Care (docum
CPAP
medical equipment
medical baggage
Baggage
To ensure a smooth and comfortable journey for families with children and infants, please inform us of the number of children and infants traveling with you and their ages during the booking process.If you have not purchased seat reservations, please check-in as early as possible to increase the cha
family seating
Seat selection
Seating your family
Seating family
+1
Traveling with infants and children
At Norse, we understand that traveling with young children and infants can be a challenging experience. We strive to provide the necessary support and assistance to make your journey as comfortable and stress-free as possible. Boarding Early Families with young children will be able to board early.
Flying with children and infants
children
Infant
During your flight
If you're planning to travel with an infant, there are a few important things to keep in mind. Here's what you need to know:One infant under two years of age can be included for each adult. If you're traveling with more than one infant or want to book a seat for your infant, you'll need to book this
Flying with an infant
Advanced Passenger Information (APIS) is mandatory for all passengers to provide prior to their flight. You will be asked for this information before check-in. This information must be provided before your flight.The following details are required for APIS:Full name (as it appears on the passport/ID
APIS
Advance passenger information (APIS)
In order to board a flight, you must have the necessary travel documents and identification.Your passport must be valid, in good condition, and signed.Children traveling internationally must also have a valid passport.6 Month passport validity ruleIt is not possible to add passports that expire less
visa
Travel document
ID
Travel documents and information
To begin your journey, you will need to board the aircraft at the airport. The departure board will display the boarding gate for your flight, and the gate will close 20 minutes before departure. Boarding will occur in groups, with customers who have requested special assistance boarding first. This
Boarding the plane
boarding
At the airport
Once you make your booking, we'll send you a confirmation email with all the necessary details about your booking and flight.If you require an invoice for your booking, our team is happy to assist you. Simply send an email to customercare@flynorse.com and include your booking reference.If you encoun
booking confirmation
Payment
Invoice
confirmation
Please contact our baggage service agents at the airport if you did not receive your baggage upon arrival. They are located at the service desk in the baggage hall. You will be presented with a file reference number when the Property Irregularity Report (PIR) has been created. The report will be mad
Lost or damaged baggage
Delayed or damaged baggage
You will not be able to fly with severe infectious diseases like tuberculosis, pneumonia or severe respiratory infections. When suffering from meningitis or a virus from a pandemic like SARS or H1N1 (“Swine Flu”) you will not be able to travel unless being certified to do so by a doctor. When havin
When traveling with Norse, selecting your preferred seat can enhance your overall flight experience. Whether you prefer a window seat, an aisle seat, or have any other specific seating preferences, Norse Atlantic Airways provides various options to select or change your seats.Seat Selection: If you
Seating infants
Change seating
seating
+2
All passengers must collect their boarding passes at the check-in desk.Check-in is done at the airport only for all our flights. You will not be charged for check-in at the airport.In the event that your boarding pass cannot be scanned at the security checkpoint, please return to the check-in desk t
check-in issue
airport check-in
security control issue
boarding pass
Our tickets are non-refundable, this to make your fare lower. Sometimes things do change, which we fully understand. Therefore, we are aiming to be as fair as possible with regards to fees and charges. By logging in to Your trips you can edit your flight details. To do this you will need the bookin
Managing your booking
rebooking
If you want to increase your baggage allowance, you can easily do it by logging into Your Trips and selecting the "add baggage" option. In case you want to carry sports equipment, musical instruments, or bulky baggage, you can also add them through Your Trips.However, if you face any problems while
Add hold baggage, sports equipment or increase your weight allowance
change weight bag
bag upgrade
If you do not receive a booking reference number, please get in touch with your booker or travel agent for assistance. It's essential to note that you won't be able to log into your trips without this number.Kindly take note that the booking reference code for Norse is a combination of six alphanume
Lost PNR
PNR
No booking reference number
We are constantly working on minimizing delays and possible cancelation. If this should happen you might be entitled to some form of compensation. We follow the common rules given to the airlines on compensation and passenger assistance when getting cancelled, denied boarding or longer delays.Please
If things change
We offer the following hand baggage types:Economy cabinSmall personal item, 40 x 30 x 15 cm / 15.5 x 11.5 x 5.5 in (no weight restriction, must fit under the seat)Carry-on / cabin bag, 56 x 45 x 25 cm / 22 x 18 x 10 in (max 10kg / 22lbs)Premium cabinLarger personal item, 45 x 36 x 22 cm / 17 x 14 x
Underseat bag
carry-on
cabin bag
Hand baggage
