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Make sure that your bike is not larger than 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and no heavier than 23kg / 50 lbs. Please check our service fees for the optional fee. For travel from 30/10/2022 no bag must exceed total dimensions 320 cm/ 126 in (L+W+H). Pre-notification will not be requi
Bike
Articles
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Special Baggage
Maximum allowed weight for checked-in instruments is 23 kg. Checked in instruments must be carried in a hard case designed for the instrument. Please check our service fees for the optional fee. Your instrument must not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and with circumference of
Instruments in the cargo hold
Musical Instrument
By booking an extra seat you will be able to travel with instruments bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in. Maximum size is 140 x 46 x 30 cm / 55 x 18 x 11 in for instruments in the cabin. Guitars and cellos usually fall within this category of instruments. Please contact our customer care te
Book a seat for your instrument
To ensure the safety and security of your luggage during your travels, please keep the following guidelines in mind: Each bag should be clearly marked with the name and phone number of the passenger. We kindly ask that all previous bag tags are removed prior to check-in, as failure to do so may resu
Packing requirements
Bag packing tips
packing tips
How to pack
Baggage
Sporting equipment can weigh up to 23 kg / 50 lbs and is defined as golf equipment, fishing rods, diving equipment, skis and snowboards. Only pack equipment directly related to your sport, and make sure the equipment does not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W). Please check our s
Sports Equipment
Seats can be changed online or on arrival at the airport. An extra fee might be presented for changing seats depending on the fare you have purchased.
Change your seats
Choosing a seat
We require infants (children under 2) to sit on the lap of an adult or in an adjacent seat. A fee can be paid while booking to seat an infant on your lap. They can also be seated in their own seat which can be booked online.
Seating infants
You will not be able to fly with severe infectious diseases like tuberculosis, pneumonia or severe respiratory infections. When suffering from meningitis or a virus from a pandemic like SARS or H1N1 (“Swine Flu”) you will not be able to travel unless being certified to do so by a doctor. When having
Infectious Diseases
We are unable to accept stretchers on board.
Using stretchers
In case the cast were created less than 48 hours prior to the flight you should have a split in the cast to allow for potential swelling. This must run along the entire length of the cast. You would have to buy an additional seat if you are unable to bend your leg at the knee joint. This is to eleva
Traveling with a broken limb cast
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear
Assistance for those who are deaf or hearing-impaired
With a doctor`s certificate you will be allowed to fly after the following surgeries: Type of surgery Travel allowed after Heart Surgery 14 days Angioplasty 5 days Abdominal surgery 10 days Chest surgery 6 weeks Tonsils removed 14 days Middle ear surgery Ear cavity is dry and normally aerated (usual
Travelling following an operation
Help with eating, drinking, taking medication or toilet visits is something our cabin crew is unable to help with. Grab handles and rails is installed in our toilets and our crew is more than happy to help you to and from the door of the toilet. On-board our aircrafts we have an on-board wheelchair
Special assistance on board the aircraft
Type of medical incident Heart attack If minor or uncomplicated you can fly after 7 days. Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. Stroke After 10 days. Medical certificate is required to fly within 11
Travelling after a medical incident
At certain airports there is a special lane dedicated to Special Assistance security. When bringing medication and/or medical equipment on board please bring your doctor`s note listing the prescription and that the packaging is performed correctly.
Special assistance
Getting around the airport
From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the o
Assistance for those who are blind or partially-sighted
Seek advice from a doctor to get a fit-to-fly license if you are in doubt about your ability to fly.
Travelling when you have had a recent illness or surgery
The service provided should be informed about what kind of assistance you require. Arrangements can be made so they follow you in the departure lounge or meet you ahead of boarding. A Special Assistance seating area is also found at some airports in the departure lounge.
In the departure lounge
Please inform our cabin crew of your allergy when boarding your flight. They'll make an announcement explaining that products containing nuts will not be sold and should not be consumed. Please be aware that we cannot guarantee that traces of nuts or other food items will not be found in our meals,
Nut allergies
Travelling with a nut or other allergy
Allergies
It is recommended that you arrive at least 4 hours prior to your flight departs. If you have baggage that you need to be placed in the hold or check-in and you are already in the terminal proceed to bag drop and make yourself known. You can proceed directly to airport`s special assistance desk if yo
Arriving at the airport
