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Our goal is to ensure a timely and comfortable journey to your destination. While unforeseen circumstances can arise, we strive to minimize the impact of any possible delays or cancellations on your travel. We will work diligently to restore our services to you as quickly as possible. If your flight
Articles
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Flight cancellations and changes
We offer bassinets as an optional extra for our youngest explorers. This is available at three locations on our Dreamliner aircrafts. We recommend you to book the seat that is reserved for bassinets quickly through customer care so we can fix this for you. The seats you can select is 1G, 11H and 27D
Flying with an infant
Infant
Bassinet
Traveling with infants and children
We are constantly working on minimizing delays and possible cancelation. If this should happen you might be entitled to some form of compensation. We follow the common rules given to the airlines on compensation and passenger assistance when getting cancelled, denied boarding or longer delays. Pleas
Norse is using the following terminals and areas of the airports we serve: Athens - ATH: Main Terminal Bangkok - BKK Terminal 1 Berlin Brandenburg - BER: Terminal 1 Cape Town - CPT: International terminal (Check-in for all flights done at same location) Las Vegas - LAS: Terminal 3 London Gatwick - L
New York
Fort Lauderdale
OSL
Terminals
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At the airport
You are welcome to use our chatbot for any questions you may have related to traveling with Norse. Please note, we do not have a phone line, nor will we ever ask you to contact us by phone to share any sensitive information. If you have been in contact with an organization claiming to be Norse Atlan
service
Customer care
Customer service
Contact
If things change
You will only get a full refund if you cancel within 24 hours of booking. Fare rules apply outside this. Please go to the 'Your trips' section on the website flynorse.com you will be able to do this. Please note that bookings made within 7 days of the flight is non-refundable. If you have not used y
Travel Reimbursement
Cancelling your flight & claiming a Government tax refund
Refunds
Sports ammunition and/or sports weapons are not allowed on our flights.
Sports weapons and ammunition
Special Baggage
Customer care team is available to help you book space for your double bass. This must be done at least 48 hours prior to your flight to make sure you have the space required. We do not limit double basses by size, but we are limited by only being able to carry two per flight. A musical instrument c
Double bass
Musical Instrument
We are unable to accept stretchers on board.
Using stretchers
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear
Assistance for those who are deaf or hearing-impaired
From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the o
Assistance for those who are blind or partially-sighted
Type of medical incident Heart attack If minor or uncomplicated you can fly after 7 days. Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. Stroke After 10 days. Medical certificate is required to fly within 11
Travelling after a medical incident
At certain airports there is a special lane dedicated to Special Assistance security. When bringing medication and/or medical equipment on board please bring your doctor`s note listing the prescription and that the packaging is performed correctly.
Special assistance
Getting around the airport
In case the cast were created less than 48 hours prior to the flight you should have a split in the cast to allow for potential swelling. This must run along the entire length of the cast. You would have to buy an additional seat if you are unable to bend your leg at the knee joint. This is to eleva
Traveling with a broken limb cast
You will not be able to fly with severe infectious diseases like tuberculosis, pneumonia or severe respiratory infections. When suffering from meningitis or a virus from a pandemic like SARS or H1N1 (“Swine Flu”) you will not be able to travel unless being certified to do so by a doctor. When having
Infectious Diseases
Maximum allowed weight for checked-in instruments is 23 kg. Checked in instruments must be carried in a hard case designed for the instrument. Please check our service fees for the optional fee. Your instrument must not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and with circumference of
Instruments in the cargo hold
You should thoughtfully consider all aspects of your epilepsy condition and how the whole journey is going to affect you. Conditions like tiredness, excitement or anxiety can be triggering and cause issues while flying. We advise customers to travel with a companion knowing what to do if you suspect
Assistance for those with an epilepsy
Please inform our cabin crew of your allergy when boarding your flight. They'll make an announcement explaining that products containing nuts will not be sold and should not be consumed. Please be aware that we cannot guarantee that traces of nuts or other food items will not be found in our meals,
nuts
Traveling with a nut or other allergy
allergi
allergy
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We do not offer late night check-in of your bags at the airport. If arriving at the airport the day before you would not be able to check-in your bags for the following day. Baggage can only be checked in up to 4 hours prior to departure.
Arriving at the airport
Airport
Baggage
To ensure the safety and security of your luggage during your travels, please keep the following guidelines in mind: Each bag should be clearly marked with the name and phone number of the passenger. We kindly ask that all previous bag tags are removed prior to check-in, as failure to do so may resu
Packing requirements
Bag packing tips
packing tips
How to pack
