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With a doctor`s certificate you will be allowed to fly after the following surgeries: Type of surgeryTravel allowed afterHeart Surgery14 daysAngioplasty5 daysAbdominal surgery10 daysChest surgery6 weeksTonsils removed14 daysMiddle ear surgeryEar cavity is dry and normally aerated (usually 14 days)Ca
Articles
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Special assistance
The airports offer assistance services for departure and arrival. The service is different from airport to airport. Familiarize yourself with the services provided to make sure you receive the services you need. Check the airport website for more information. We send the information received from a
In case the cast were created less than 48 hours prior to the flight you should have a split in the cast to allow for potential swelling. This must run along the entire length of the cast. You would have to buy an additional seat if you are unable to bend your leg at the knee joint. This is to elev
To travel alone while having a learning or cognitive disability or condition like dementia you must be able to understand and react to safety instruction on board. The whole journey with all its aspects can be very demanding and should be considered. It is advisable to travel with a companion if yo
In most cases we allow you to bring necessary medical equipment onboard our aircrafts. Please reach out to our Customer Care team through our chatbot on our help center in case an approval to carry the item is required. CPAP devices can be carried onboard without prior notice to Customer Care (docum
CPAP
medical equipment
medical baggage
Baggage
Please contact our baggage service agents at the airport if you did not receive your baggage upon arrival. They are located at the service desk in the baggage hall. You will be presented with a file reference number when the Property Irregularity Report (PIR) has been created. The report will be mad
Lost or damaged baggage
Delayed or damaged baggage
Advanced Passenger Information (APIS) is mandatory for all passengers to provide prior to their flight. You will be asked for this information before check-in. This information must be provided before your flight.The following details are required for APIS:Full name (as it appears on the passport/ID
APIS
Advance passenger information (APIS)
Before your trip
Bring something for the little ones to chew on or to swallow as they do not always know how to pop their ears to equalize the pressure during climb and descent. To prevent discomfort, bring an extra change of clothes in case of any unwanted accidents. If possible, it might be considered to tr
children
Traveling with infants and children
Online changes of names are cheaper and easier. Under Your trips you can find your flights and choose “Change names”. Check in again after doing changes and download boarding pass again. Do not forget that: First and last names must be the same as the ID you are travelling with No need to
When going to Your trips you can find your flights and choose the “Change names” option. Check in again after performing your requested change and download boarding pass again. Do not forget that: First and last names must be the same as the ID you are travelling with No need to use your
A small music instrument is allowed on board if not exceeding hand baggage allowance for the fare selected. Larger instruments like violin or viola can be brought instead of a carry-on baggage. The instrument must not be bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in and within the weight limitation o
Musical Instrument
To begin your journey, you will need to board the aircraft at the airport. The departure board will display the boarding gate for your flight, and the gate will close 20 minutes before departure. Boarding will occur in groups, with customers who have requested special assistance boarding first. This
Boarding the plane
boarding
At the airport
All passengers must collect their boarding passes at the check-in desk.Check-in is done at the airport only for all our flights. You will not be charged for check-in at the airport.In the event that your boarding pass cannot be scanned at the security checkpoint, please return to the check-in desk t
check-in issue
airport check-in
security control issue
boarding pass
Help with eating, drinking, taking medication or toilet visits is something our cabin crew is unable to help with. Grab handles and rails is installed in our toilets and our crew is more than happy to help you to and from the door of the toilet. On-board our aircrafts we have an on-board wheelchair
Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seat
overweight baggage
oversized baggage
oversized bags
Bulky Baggage
It is recommended that you arrive at least 4 hours prior to your flight departs. If you have baggage that you need to be placed in the hold or check-in and you are already in the terminal proceed to bag drop and make yourself known. You can proceed directly to airport`s special assistance des
If you're planning to travel with an infant, there are a few important things to keep in mind. Here's what you need to know:One infant under two years of age can be included for each adult. If you're traveling with more than one infant or want to book a seat for your infant, you'll need to book this
Flying with an infant
Infant
You are allowed to bring certain items for your baby in your cabin bag, which includes: soya milk for babies, sterilized water in a baby bottle, formula, breast milk or cow milk specially for babies and baby food in containers being 100ml or less. You would have to place it in a clear zip-lock bag b
If you want to increase your baggage allowance, you can easily do it by logging into Your Trips and selecting the "add baggage" option. In case you want to carry sports equipment, musical instruments, or bulky baggage, you can also add them through Your Trips.However, if you face any problems while
Add hold baggage, sports equipment or increase your weight allowance
change weight bag
bag upgrade
+2
For everyone's safety, there are restrictions on what can be packed in your checked or hand baggage, and limits on how much liquid can be brought through security.We recommend you to check out our list of restricted items as certain items you might bring might not be allowed onboard. That could be e
Restricted items
Dangerous goods
