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Our goal is to ensure a timely and comfortable journey to your destination. While unforeseen circumstances can arise, we strive to minimize the impact of any possible delays or cancellations on your travel. We will work diligently to restore our services to you as quickly as possible. If your flight
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Flight cancellations and changes
In order to use your travel credits, go to our official website at flynorse.com and select a direct Norse flight or add ancillaries to an existing booking. When you reach the payment page, under the section where you enter your credit card information, select the option to pay with travel credits. T
Credit/voucher
We offer the following hand baggage types: Economy cabin Small personal item, 40 x 30 x 15 cm / 15.5 x 11.5 x 5.5 in (no weight restriction, must fit under the seat) Carry-on / cabin bag, 56 x 45 x 25 cm / 22 x 18 x 10 in (max 10kg / 22lbs) Premium cabin Larger personal item, 45 x 36 x 22 cm / 17 x
Baggage
Please contact our baggage service agents at the airport if you did not receive your baggage upon arrival. They are located at the service desk in the baggage hall. You will be presented with a file reference number when the Property Irregularity Report (PIR) has been created. The report will be mad
Delayed or damaged baggage
You are welcome to use our chatbot for any questions you may have related to traveling with Norse. Please note, we do not have a phone line, nor will we ever ask you to contact us by phone to share any sensitive information. If you have been in contact with an organization claiming to be Norse Atlan
service
Customer care
Customer service
Contact
+1
If things change
You will only get a full refund if you cancel within 24 hours of booking. Fare rules apply outside this. Please go to the 'Your trips' section on the website flynorse.com you will be able to do this. Please note that bookings made within 7 days of the flight is non-refundable. If you have not used y
Travel Reimbursement
Cancelling your flight & claiming a Government tax refund
Refunds
Sometimes things change, we totally understand that. To make changes to your booking it will be the cheapest to do this online. A fee for changes will be given per passenger, per flight. If the new fare you require is higher you would have to pay the difference. Please refer to our fare rules for mo
Our tickets are non-refundable, this to make your fare lower. Sometimes things do change, which we fully understand. Therefore, we are aiming to be as fair as possible with regards to fees and charges. By logging in to "Your Trips", you can edit your flight details. To do this you will need the book
Managing your booking
rebooking
delay
cancellation
Delays and cancellations
Claims
Norse is using the following terminals and areas of the airports we serve: Athens - ATH: Main Terminal Bangkok - BKK: Main terminal Cape Town - CPT: Main Terminal London Gatwick - LGW: South Terminal Los Angeles - LAX: Check-in at Terminal 2 (You will be taken by bus to Terminal B - West Gates for d
New York
MIA
Fort Lauderdale
CPT
+10
At the airport
We offer online check-in for selected passengers in Economy Classic, Economy Flextra and all Premium tickets. If you're unable to generate a valid mobile boarding pass, we kindly ask that you check in at the Check-In desk in the airport to receive a printed boarding pass. Selected passengers who mee
Before you fly
We are unable to accept stretchers on board.
Using stretchers
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear
Assistance for those who are deaf or hearing-impaired
Seek advice from a doctor to get a fit-to-fly license if you are in doubt about your ability to fly.
Travelling when you have had a recent illness or surgery
Consult with your doctor about your travel plans. It is your responsibility to bring the medication you are prescribed. The medication should be easily available and clearly labelled through the flight. To avoid issues at the security, bring a prescription and an emergency plan signed by the doctor.
Before travel, we recommend
Devices for assistance like crutches, walkers or wheelchairs can be checked in free of charge.
Assistive devices
Maximum allowed weight for checked-in instruments is 23 kg. Checked in instruments must be carried in a hard case designed for the instrument. Please check our service fees for the optional fee. Your instrument must not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and with circumference of
Instruments in the cargo hold
Musical Instrument
Make sure to have the required visa(s) for your booked flights. Different countries might have different requirements. When flying from Oslo to New York-JFK via London Gatwick, or when flying from New York-JFK to Oslo via London Gatwick, make sure you have the required visa or ability to enter UK. T
visa
uk
From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the o
Assistance for those who are blind or partially-sighted
Type of medical incident Heart attack If minor or uncomplicated you can fly after 7 days. Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. Stroke After 10 days. Medical certificate is required to fly within 11
Travelling after a medical incident
