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You are welcome to use our chatbot for any questions you may have related to traveling with Norse. Please note, we do not have a phone line, nor will we ever ask you to contact us by phone to share any sensitive information. If you have been in contact with an organization claiming to be Norse Atlan
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If things change
Flight cancellations and changes
Sometimes things change, we totally understand that. To make changes to your booking it will be the cheapest to do this online. A fee for changes will be given per passenger, per flight. If the new fare you require is higher you would have to pay the difference. Please refer to our fare rules for mo
You will only get a full refund if you cancel within 24 hours of booking. Fare rules apply outside this. Please go to the 'Your trips' section on the website flynorse.com you will be able to do this. Please note that bookings made within 7 days of the flight is non-refundable. Please refer to our fa
We are constantly working on minimizing delays and possible cancelation. If this should happen you might be entitled to some form of compensation. We follow the common rules given to the airlines on compensation and passenger assistance when getting cancelled, denied boarding or longer delays. Pleas
Norse is using the following terminals and areas of the airports we serve: Athens - ATH: Main Terminal Bangkok - BKK Terminal 1 Berlin Brandenburg - BER: Terminal 1 Cape Town - CPT: International terminal (Check-in for all flights done at same location) London Gatwick - LGW: Terminal South Los Angel
New York
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Fort Lauderdale
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At the airport
Type of medical incident Heart attack If minor or uncomplicated you can fly after 7 days. Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. Stroke After 10 days. Medical certificate is required to fly within 11
Travelling after a medical incident
Please inform our cabin crew of your allergy when boarding your flight. They'll make an announcement explaining that products containing nuts will not be sold and should not be consumed. Please be aware that we cannot guarantee that traces of nuts or other food items will not be found in our meals,
Nut allergies
Travelling with a nut or other allergy
Allergies
Seek advice from a doctor to get a fit-to-fly license if you are in doubt about your ability to fly.
Travelling when you have had a recent illness or surgery
With a doctor`s certificate you will be allowed to fly after the following surgeries: Type of surgery Travel allowed after Heart Surgery 14 days Angioplasty 5 days Abdominal surgery 10 days Chest surgery 6 weeks Tonsils removed 14 days Middle ear surgery Ear cavity is dry and normally aerated (usual
Travelling following an operation
You will not be able to fly with severe infectious diseases like tuberculosis, pneumonia or severe respiratory infections. When suffering from meningitis or a virus from a pandemic like SARS or H1N1 (“Swine Flu”) you will not be able to travel unless being certified to do so by a doctor. When having
Infectious Diseases
From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the o
Assistance for those who are blind or partially-sighted
We are unable to accept stretchers on board.
Using stretchers
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear
Assistance for those who are deaf or hearing-impaired
Help with eating, drinking, taking medication or toilet visits is something our cabin crew is unable to help with. Grab handles and rails is installed in our toilets and our crew is more than happy to help you to and from the door of the toilet. On-board our aircrafts we have an on-board wheelchair
Special assistance on board the aircraft
At certain airports there is a special lane dedicated to Special Assistance security. When bringing medication and/or medical equipment on board please bring your doctor`s note listing the prescription and that the packaging is performed correctly.
Special assistance
Getting around the airport
Passengers with requested special assistance will be able to board prior to Premium boarding customers. Depending on airport layout and type of assistance required the boarding process could be different. You will be assisted to your seat and bags will be stowed for you by our special assistance pro
Boarding the plane
It is recommended that you arrive at least 4 hours prior to your flight departs. If you have baggage that you need to be placed in the hold or check-in and you are already in the terminal proceed to bag drop and make yourself known. You can proceed directly to airport`s special assistance desk if yo
Arriving at the airport
In case the cast were created less than 48 hours prior to the flight you should have a split in the cast to allow for potential swelling. This must run along the entire length of the cast. You would have to buy an additional seat if you are unable to bend your leg at the knee joint. This is to eleva
Traveling with a broken limb cast
To travel alone while having a learning or cognitive disability or condition like dementia you must be able to understand and react to safety instruction on board. The whole journey with all its aspects can be very demanding and should be considered. It is advisable to travel with a companion if you
