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Norse Atlantic - FAQ
Before you fly

Before you fly

Baggage rules, travel documents and visas and everything else you need to know before setting off.

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Checked baggage

Depending on your fare you might have checked luggage included. If not, you will have the option to pay an optional fee. You will not be able to order special baggage as checked baggage. This must be done by paying the appropriate fees. For additional baggage costs check our service fees. Checked ba

overweight baggage

checked baggage

checked bags overnight

special baggage

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Baggage

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Our cabins

Our Longships have two cabins: Economy and Premium. The lowest fares are found in Economy where most seats have a seat pitch of 31 inches and a width of 17 inches. Our Economy cabin has a 3-3-3 seats configuration. Our Economy Cabin is tailored to meet your needs - it`s all about choice. Customize y

Economy

Cabin

Premium

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Before you fly

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Packing requirements and advice

To ensure the safety and security of your luggage during your travels, please keep the following guidelines in mind: Each bag should be clearly marked with the name and phone number of the passenger. We kindly ask that all previous bag tags are removed prior to check-in, as failure to do so may resu

Packing requirements

Bag packing tips

packing tips

How to pack

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Baggage

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Bulky Baggage

Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seats

overweight baggage

oversized baggage

oversized bags

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Bulky Baggage

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Dangerous or restricted items

For everyone's safety, there are restrictions on what can be packed in your checked or hand baggage, and limits on how much liquid can be brought through security. We recommend you to check out our list of restricted items as certain items you might bring might not be allowed onboard. That could be

Restricted items

Dangerous goods

Baggage

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Baggage

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Choosing your seat

When traveling with Norse, selecting your preferred seat can enhance your overall flight experience. Whether you prefer a window seat, an aisle seat, or have any other specific seating preferences, Norse Atlantic Airways provides various options to select or change your seats. Seat Selection: If you

Seat selection

Seating infants

Change seating

seating

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Choosing a seat

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Advance passenger information (APIS)

Advanced Passenger Information (APIS) is mandatory for all passengers to provide prior to their flight. You will be asked for this information before check-in. This information must be provided before your flight. The following details are required for APIS: Full name (as it appears on the passport/

APIS

Advance passenger information (APIS)

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Before you fly

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Booking confirmations and invoices

Once you make your booking, we'll send you a confirmation email with all the necessary details about your booking and flight. If you require an invoice for your booking, our team is happy to assist you. Simply send an email to customercare@flynorse.com and include your booking reference. If you enco

booking confirmation

Payment

Invoice

confirmation

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Before you fly

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Managing your booking

Our tickets are non-refundable, this to make your fare lower. Sometimes things do change, which we fully understand. Therefore, we are aiming to be as fair as possible with regards to fees and charges. By logging in to Your trips you can edit your flight details. To do this you will need the booking

Managing your booking

rebooking

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Before you fly

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Seating Restrictions

When seated at our emergency exit seats you would need to help in the case of an emergency. Some restrictions apply to passengers located at the emergency exit seats. We are required to relocate passengers in the emergency row in case they are: Infants Adult with infant on the lap Pregnant Under the

Restricted seats

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Choosing a seat

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