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Special assistance

Special assistance

Find out about the assistance provided ensure a safe and happy journey.

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In the departure lounge with special assistance

The service provided should be informed about what kind of assistance you require. Arrangements can be made so they follow you in the departure lounge or meet you ahead of boarding. A Special Assistance seating area is also found at some airports in the departure lounge.  

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Boarding the plane with special assistance

Passengers with requested special assistance will be able to board prior to Premium boarding customers. Depending on airport layout and type of assistance required the boarding process could be different. You will be assisted to your seat and bags will be stowed for you by our special assistance pr

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Arriving with special assistance

At certain airports you might be asked to disembark last as you will be able to disembark at your own pace with assistance provided. At some airports your wheelchair or electric mobility air might be available outside the aircraft or in the baggage hall.  Through passport control and baggage c

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Special assistance

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Travelling with a nut or other allergy

While doing our best to suit your needs, we are unable to guarantee an environment free of nuts and allergens on our aircrafts. Let us know prior to your flight if you suffer from any nut allergy. This can be done by requesting special assistance when booking.  Ground crew and cabin crew will

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Nut or food allergies

Please inform our cabin crew of your allergy when boarding your flight. They'll make an announcement explaining that products containing nuts will not be sold and should not be consumed.Please be aware that we cannot guarantee that traces of nuts or other food items will not be found in our meals, s

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Travelling with a medical condition

You will be allowed to fly with us by following the below guidelines if having a medical condition described: Type of conditionPermitted to travelAnginaOnly if condition is stableMiddle ear infectionOnce condition has cleared (usually 7 days)SinusitisOnce condition has cleared (usually 7 days)Chron

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Travelling after a medical incident

Type of medical incidentHeart attackIf minor or uncomplicated you can fly after 7 days.Consult a medical practitioner before flying after a major or complicated heart attack. Fit-to-fly medical certificate is required to fly. StrokeAfter 10 days.Medical certificate is required to fly within 11 and 2

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Travelling following an operation

With a doctor`s certificate you will be allowed to fly after the following surgeries: Type of surgeryTravel allowed afterHeart Surgery14 daysAngioplasty5 daysAbdominal surgery10 daysChest surgery6 weeksTonsils removed14 daysMiddle ear surgeryEar cavity is dry and normally aerated (usually 14 days)Ca

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Infectious Diseases

You will not be able to fly with severe infectious diseases like tuberculosis, pneumonia or severe respiratory infections. When suffering from meningitis or a virus from a pandemic like SARS or H1N1 (“Swine Flu”) you will not be able to travel unless being certified to do so by a doctor. When havin

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Special assistance

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Flying when you have had a recent illness or surgery

Seek advice from a doctor to get a fit-to-fly license if you are in doubt about your ability to fly.

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Special assistance

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