Special assistance

Special assistance

Find out about the assistance provided ensure a safe and happy journey.

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48 Hours Pre-Notification before Travelling with Trained Service Animal

Service dogs can travel free of charge in the cabin on all of our flights.A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.To

trained service animal

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 • Special assistance

Travelling while pregnant

If you are pregnant and in or after your 28th week of pregnancy, we will carry you in our aircraft only if you produce to us a medical report or letter that: is signed by an appropriately qualified doctor or midwifestates your due dateconfirms that your pregnancy is uncomplicatedadvise us of the lat

travelling while pregnant

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 • Special assistance

Arriving at the airport with special assistance

It is recommended that you arrive at least 4 hours prior to your flight departs. If you have baggage that you need to be placed in the hold or check-in and you are already in the terminal proceed to bag drop and make yourself known.  You can proceed directly to airport`s special assistance des

Arriving at the airport

Special assistance

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 • Special assistance

Flying with special assistance

We work hard to ensure everyone onboard has a comfortable journey. We will provide special assistance to customers with all kinds of disabilities, reduced mobility or in general need of assistance. Please let us know if you require special assistance and we will give this information to the airports

Special assistance

US Air Carrier Access Act

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 • Special assistance

What assistance is available?

The airports offer assistance services for departure and arrival. The service is different from airport to airport. Familiarize yourself with the services provided to make sure you receive the services you need. Check the airport website for more information. We send the information received from a

What assistance is available?

Special assistance

Airport

Assistance at the airport

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 • Special assistance

Assistance for those who are blind or partially-sighted

From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the

Assistance for those who are blind or partially-sighted

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 • Special assistance

Assistance for those who are deaf or hearing-impaired

From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear

Assistance for those who are deaf or hearing-impaired

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 • Special assistance

Assistance for those with an epilepsy

You should thoughtfully consider all aspects of your epilepsy condition and how the whole journey is going to affect you. Conditions like tiredness, excitement or anxiety can be triggering and cause issues while flying. We advise customers to travel with a companion knowing what to do if you suspec

Assistance for those with an epilepsy

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 • Special assistance

Travelling with a wheelchair

Wheelchairs is not entitled to a weight restriction. The wheelchair is however required to be able to pass through the cargo doors of the aircraft. The maximum size of the cargo door is 2.69 m wide and 1.70 m high. Please contact our Customer Support team if in doubt about your wheelchair. We will

Travelling with a wheelchair

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 • Special assistance

Getting through security with special assistance

At certain airports there is a special lane dedicated to Special Assistance security. When bringing medication and/or medical equipment on board please bring your doctor`s note listing the prescription and that the packaging is performed correctly.

Getting around the airport

Special assistance

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 • Special assistance