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Special assistance

Special assistance

Find out about the assistance provided ensure a safe and happy journey.

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Using stretchers

We are unable to accept stretchers on board.

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Special assistance

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Travelling with a broken limb cast

In case the cast were created less than 48 hours prior to the flight you should have a split in the cast to allow for potential swelling. This must run along the entire length of the cast. You would have to buy an additional seat if you are unable to bend your leg at the knee joint. This is to elev

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Special assistance

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Assistance for those with a learning or cognitive disability

To travel alone while having a learning or cognitive disability or condition like dementia you must be able to understand and react to safety instruction on board. The whole journey with all its aspects can be very demanding and should be considered. It is advisable to travel with a companion if yo

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Special assistance

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Special assistance on board the aircraft

Help with eating, drinking, taking medication or toilet visits is something our cabin crew is unable to help with. Grab handles and rails is installed in our toilets and our crew is more than happy to help you to and from the door of the toilet. On-board our aircrafts we have an on-board wheelchair

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Special assistance

General Conditions of Carriage
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