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We are in the process of making our FAQs available on Norwegian and French.If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below.French FAQNorwegian FAQItalian FAQ
French
FAQ
Frequent Asked Question
Norwegian
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Before your trip
We are more than happy to assist in case you are travelling in larger groups and want to fly with Norse. Please let us know if you are travelling with 10 or more passengers on your reservations and we will assist on the reservation process. You can reach our Group Travel team on grouptravel@flynorse
reservations
group travel
If your bag has been delayed, lost or damaged during your flight with Norse, please contact the ground handler at the arrival airport for further assistance.Athens International Airport (ATH)Skyserv Handlingathlostandfound@skyserv.aero/ +30 210 3530560 or +30 210 3530564Berlin Brandenburg Airport (B
contact details delayed baggage
lost
delayed
contact details damaged baggage
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Delayed or damaged baggage
Please contact our baggage service agents at the airport if your baggage has sustained damage. They are located at the service desk in the baggage hall. This allows us to visually inspect and document the damage. You will be presented with a file reference number for the Property Irregularity Report
damage
bag
Baggage
We offer bassinets as an optional extra for our youngest explorers. This is available at three locations on our Dreamliner aircrafts. We recommend you to book the seat that is reserved for bassinets quickly through customer care so we can fix this for you.The seats you can select is 1G, 11H and 27D
Flying with an infant
Infant
Bassinet
Traveling with infants and children
Norse has partnered with XCover to provide you with simple, stress-free protection for your trip. Travel worry-free and secure in the knowledge that if anything happens – you’re covered.HOW IT WORKSChoose a suitable protectionAdd your preferred protection to your bookingReceive email confirmation fr
Travel Protection
XCover
If things change
Unable to log inn?If you are sure that you have entered your details correctly, and still receive the following message:“The Confirmation code and Last name do not match any registered bookings. Please double-check and re-enter these details.”Please close all open web browsers, re-open and try to lo
For Items left on board a flight with Norse, please reach out to the destination airport using the links and contact information below.EuropeAthens International Airport (ATH)+30 210 3530560 / +30 210 3530564 or by mail to: athlostandfound@skyserv.aeroItems located in any other area of the airport a
After your trip
Service dogs can travel free of charge in the cabin on select flights*.A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.To be
Trained service animal
Special assistance
About Online Check-In:We offer online check-in. If you're unable to generate a valid mobile boarding pass, we kindly ask that you check in at the Check-In desk in the airport to receive a printed boarding pass.Online Check-In can be completed on our website via Your Trips at the top of the page.Onli
Pets in cabin and animals checked into the cargo compartment are NOT accepted on Norse-operated flights. To read more about trained service animals, please check this link.
animals
Pet
You are welcome to contact our chatbot for any questions you may have related to travel with Norse. Our Customer care team can be reached through our Social Media outlets, or by e-mail at support@flynorse.com.Please note, we do not have a phone line, nor will we ever ask you to contact us by phone t
service
Customer care
Customer service
Contact
Norse is using the following terminals and areas of the airports we serve:Athens - ATH: Main TerminalBangkok - BKK Terminal 1Berlin Brandenburg - BER: Terminal 1Cape Town - CPT: International terminal (Check-in for all flights done at same location)Las Vegas - LAS: Terminal 3London Gatwick - LGW: Te
New York
Fort Lauderdale
OSL
Terminals
At the airport
With a doctor`s certificate you will be allowed to fly after the following surgeries: Type of surgeryTravel allowed afterHeart Surgery14 daysAngioplasty5 daysAbdominal surgery10 daysChest surgery6 weeksTonsils removed14 daysMiddle ear surgeryEar cavity is dry and normally aerated (usually 14 days)Ca
Help with eating, drinking, taking medication or toilet visits is something our cabin crew is unable to help with. Grab handles and rails is installed in our toilets and our crew is more than happy to help you to and from the door of the toilet. On-board our aircrafts we have an on-board wheelchair
From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear
We are unable to accept stretchers on board.
Sports ammunition and/or sports weapons are not allowed on our flights.
Special Baggage
At certain airports you might be asked to disembark last as you will be able to disembark at your own pace with assistance provided. At some airports your wheelchair or electric mobility air might be available outside the aircraft or in the baggage hall. Through passport control and baggage c
