Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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Managing your booking

Our tickets are non-refundable, this to make your fare lower. Sometimes things do change, which we fully understand. Therefore, we are aiming to be as fair as possible with regards to fees and charges. By logging in to Your trips you can edit your flight details. To do this you will need the bookin

Managing your booking

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 • Before your trip

Making changes after you’ve checked in

Changes of your booking can be performed up to two hours prior to your flight, and can even be done after you have checked in. After having done your preferred changes, you would have to check in again and download the boarding passes again.

Making changes after you’ve checked in

Changes to booking

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 • Before your trip

Spelling mistakes and title changes

When going to Your trips you can find your flights and choose the “Change names” option. Check in again after performing your requested change and download boarding pass again. Do not forget that: First and last names must be the same as the ID you are travelling with No need to use your

Spelling mistakes and title changes

Spelling mistake

Name change

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 • Before your trip

Passenger name changes

Online changes of names are cheaper and easier. Under Your trips you can find your flights and choose “Change names”. Check in again after doing changes and download boarding pass again. Do not forget that: First and last names must be the same as the ID you are travelling with No need to

Passenger name changes

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 • Before your trip

Flight changes

Sometimes things change, we totally understand that. To make changes to your booking it will be the cheapest to do this online. A fee for changes will be given per passenger, per flight. If the new fare you require is higher you would have to pay the difference. We may request additional admin fees

Flight changes

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 • Before your trip

Add check-in baggage, sports equipment or change your weight allowance

Log into Your trips to add new check-in luggage or sports equipment. Under Your trips you can also increase your baggage allowance. Purchased baggage allowance will not be refunded.  

Add hold baggage, sports equipment or increase your weight allowance

Baggage

Sports Equipment

Weight allowance

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 • Baggage

Add or change seats

By logging into your trips, you can add seats anytime you want up until online check-in. An optional seat selection fee will be applied for seat selection prior to your flight. All passengers will be assigned seat at check-in if not having purchased seat selection. Please contact our Customer Care t

Add or change seats

Seat selection

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 • Choosing a seat

Children (2-11 years)

Children are allowed to check-in one car seat and one stroller free of charge. You will be able to check-in the stroller or use it until the gate, but it will then be put in the baggage compartment. It will be available when exiting the aircraft. In some cases it will be returned at the baggage hall

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 • Baggage

Connecting flights via LGW - visa requirements

Make sure to have the required visa(s) for your booked flights. Different countries might have different requirements.When flying from Oslo to New York-JFK via London Gatwick, or when flying from New York-JFK to Oslo via London Gatwick, make sure you have the required visa or ability to enter UK. Th

visa

Entry UK

uk

London Gatwick

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 • Before your trip

Booking and payment confirmation

Booking confirmation with booking and flight details will be sent to you when booking.In case of issues with booking confirmation, reference codes or payment please contact our Customer Care team.

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 • Before your trip