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NORSE | FAQ's
Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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Seating your family

To ensure a smooth and comfortable journey for families with children and infants, please inform us of the number of children and infants traveling with you and their ages during the booking process.If you have not purchased seat reservations, please check-in as early as possible to increase the cha

seating your family

family seating

seating family

seat selection

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Traveling with infants and children

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Choosing your seat

When traveling with Norse, selecting your preferred seat can enhance your overall flight experience. Whether you prefer a window seat, an aisle seat, or have any other specific seating preferences, Norse Atlantic Airways provides various options to select or change your seats.Seat Selection: If you

choosing a seat

seating

seat selection

seat change

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Choosing a seat

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Travel documents and information

In order to board a flight, you must have the necessary travel documents and identification. Your passport must be in good condition and signed. Depending on the country, a minimum validity after your trip may be required. Children traveling internationally must also have a valid passport. If you ha

travel documents and information

id

travel document

visa

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Before your trip

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Advance passenger information (APIS)

Advanced Passenger Information (APIS) is mandatory for all passengers to provide prior to their flight. You will be asked for this information before check-in. This information must be provided before your flight.The following details are required for APIS:Full name (as it appears on the passport/ID

advance passenger information (apis)

apis

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Before your trip

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Missing booking reference?

If you do not receive a booking reference number, please get in touch with your booker or travel agent for assistance. It's essential to note that you won't be able to check-in online without this number.Kindly take note that the booking reference code for Norse is a combination of six alphanumeric

no booking reference number

lost pnr

booking confirmation

booking reference

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Before your trip

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Travelling with an infant?

If you're planning to travel with an infant, there are a few important things to keep in mind. Here's what you need to know:One infant under two years of age can be included for each adult. If you're traveling with more than one infant or want to book a seat for your infant, you'll need to book this

flying with an infant

infant

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Traveling with infants and children

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Booking confirmations and invoices

Once you make your booking, we'll send you a confirmation email with all the necessary details about your booking and flight.If you require an invoice for your booking, our team is happy to assist you. Simply send an email to customercare@flynorse.com and include your booking reference.If you encoun

invoice

confirmation

booking confirmation

payment

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Before your trip

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Our Longships

We only operate Boeing 787 aircraft. This is one of the most modern, efficient aircraft types in the skies.Here, at Norse, we call our aircraft 'Longships', following the tradition of Norsemen and Norsewomen, who explored the world generations before. Our Longships contain several innovative t

longships

dreamliner

boeing 787

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Before your trip

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Where we fly?

To see where we fly, please visit our route map page!If you cannot find the route you are looking for on our route map, check out connections.flynorse.com!

routes

destinations

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Before your trip

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Managing your booking

Our tickets are non-refundable, this to make your fare lower. Sometimes things do change, which we fully understand. Therefore, we are aiming to be as fair as possible with regards to fees and charges. By logging in to Your trips you can edit your flight details. To do this you will need the bookin

managing your booking

rebooking

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Before your trip

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