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NORSE | FAQ's
Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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Infant, child, or adult?

Infants7 days* – 2 years old**We are unable to let infants fly alone. Any infant under 7 days old will not be able to travel.  *Carriage of newborn infants is not permitted until at least 7 Days after birth, provided that it was birth without medical complications. For any complicated or prema

Infant, child, or adult?

Flying with children and infants

Infant

Adult

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Traveling with infants and children

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Change baggage allowance

If you want to increase your baggage allowance, you can easily do it by logging into Your Trips and selecting the "add baggage" option. In case you want to carry sports equipment, musical instruments, or bulky baggage, you can also add them through Your Trips.However, if you face any problems while

Add hold baggage, sports equipment or increase your weight allowance

change weight bag

bag upgrade

Baggage

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Baggage

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Missing booking reference?

If you do not receive a booking reference number, please get in touch with your booker or travel agent for assistance. It's essential to note that you won't be able to log into your trips without this number.Kindly take note that the booking reference code for Norse is a combination of six alphanume

booking confirmation

Lost PNR

PNR

No booking reference number

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Before your trip

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Children (2-11 years)

Children are allowed to check-in one car seat or one stroller free of charge.You will be able to check-in the stroller or use it until the gate, but it will then be put in the baggage compartment. It will be available when exiting the aircraft. In some cases it will be returned at the baggage hall d

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Baggage

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Flight changes

Sometimes things change, we totally understand that. To make changes to your booking it will be the cheapest to do this online. A fee for changes will be given per passenger, per flight. If the new fare you require is higher you would have to pay the difference. We may request additional admin fees

Flight changes

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Before your trip

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Travelling with Pets

Pets in cabin and animals checked into the cargo compartment are NOT accepted on Norse-operated flights. To read more about trained service animals, please check this link.

animals

Pet

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Before your trip

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Bassinets

We offer bassinets as an optional extra for our youngest explorers. This is available at three locations on our Dreamliner aircrafts. We recommend you to book the seat that is reserved for bassinets quickly through customer care so we can fix this for you.The seats you can select is 1G, 11H and 27D

Flying with an infant

Infant

Bassinet

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Traveling with infants and children

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Entry to US - COVID-19

From 04:01 UTC on 12 May 2023, non-US citizens and non-US immigrant passengers will no longer need to show proof of being fully vaccinated with an accepted COVID-19 vaccine to board a flight to the United States. This removes the requirement for: Passengers to complete the COVID attestation formPass

COVID-19

Entry to the US

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Before your trip

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Our Fare Bundles

At Norse, we believe in providing our customers with the best value for their money. That's why we offer a transparent pricing system, allowing you to choose only the extra services you need. You won't be charged any additional fees beyond what you see online.We empower our customers to take control

Premium light

Premium Classic

Economy Classic

Fare bundle

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Before your trip

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Checked baggage

Depending on your fare you might have checked luggage included. If not, you will have the option to pay an optional fee. You will not be able to order special baggage as checked baggage. This must be done by paying the appropriate fees. For additional baggage costs check our service fees.  

overweight baggage

checked baggage

checked bags overnight

special baggage

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Baggage

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