Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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Infant, child, or adult?

This is our difference between children and infants. Please mind that these can be different from other airlines. Infants7 days* – 2 years old**We are unable to let infants fly alone.  Any infant under 14 days old will not be able to travel.  *Carriage of newborn infants is not permitted

flying with children and infants

infant, child, or adult?

infant

child

+1

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 • Traveling with infants and children

Entry to US - COVID-19

Entry requirements have changed for passengers travelling to the US and it is now possible to enter without Covid testing prior to travel, with the exception if you originate from the People´s Republic of China.From January 5, 2023, all air passengers two years and older originating in the People’s

covid-19

entry to the us

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 • Before your trip

Cancelling your flight & claiming a Government tax refund

You will only get a full refund if you cancel within 24 hours of booking. Fare rules apply outside this. Please go to the 'Your trips' section on the website flynorse.com you will be able to do this. Please note that bookings made within 7 days of the flight is non-refundable. If you have not used y

cancelling your flight & claiming a government tax refund

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 • Before your trip

FAQs in other languages

We are in the process of making our FAQs available on Norwegian and French. If you prefer to read our FAQs in Norwegian and French, you can read through them on the links listed below. French FAQNorwegian FAQ

faq

frequent asked question

french

norwegian

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 • Before your trip

Group travel

We are more than happy to assist in case you are travelling in larger groups and want to fly with Norse. Please let us know if you are travelling with 10 or more passengers on your reservations and we will assist on the reservation process. You can reach our Group Travel team on grouptravel@flynorse

group travel

reservations

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 • Before your trip

Transportation of cremated remains

Norse allows the transportation of cremated remains on the following conditions. Cremated remains must be securely sealed within a temporary or permanent ‘security friendly’ container constructed of a lightweight material, such as plastic or wood, and should be carried in cabin baggage.The container

Cremated remains

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 • Before your trip

Printed Boarding passes

From the 20th September 2022 all our customers will still be able to use the online check-in function on the website and mobile devices, however online boarding passes are unavailable.Please go to the check-in desk at the airport to get a physical copy and printed boarding pass for your flight and t

Advance passenger information (APIS)

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 • Before your trip

Choosing a seat

A fee is given when you would like to preselect seats. This can be selected when booking, before check-in or via 'your trips' on the website.

Choosing a seat

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 • Choosing a seat

Change your seats

Seats can be changed online or on arrival at the airport. An extra fee might be presented for changing seats depending on the fare you have purchased.

Change your seats

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 • Choosing a seat

Sitting with family and friends

We require infants (children under 2) to be sitting in an adjacent seat or on the lap of an adult. One infant sitting on the lap is allowed per adult each row of three seats. You will be given an extra fee when booking online if opting for an infant on the lap. You can book an own seat for you infa

Sitting with family and friends

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 • Choosing a seat