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NORSE | FAQ's
Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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Technical difficulties

Unable to log inn?If you are sure that you have entered your details correctly, and still receive the following message:“The Confirmation code and Last name do not match any registered bookings. Please double-check and re-enter these details.”Please close all open web browsers, re-open and try to lo

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Before your trip

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Online Check-In

We offer online check-in for selected passengers. If you're unable to generate a valid mobile boarding pass, we kindly ask that you check in at the Check-In desk in the airport to receive a printed boarding pass.Selected passengers who meet the eligibility requirements may complete Online Check-In a

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Before your trip

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Medical Equipment

In most cases we allow you to bring necessary medical equipment onboard our aircrafts. Please reach out to our Customer Care team through our chatbot on our help center in case an approval to carry the item is required. CPAP devices can be carried onboard without prior notice to Customer Care (docum

CPAP

medical equipment

medical baggage

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Baggage

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Infant car seats

Infants (Booked Seat) Infants with a booked seat (instead of travelling on a passenger’s lap) can sit in their car seat for the flight, providing that the equipment being used has been certified by international aviation regulators to be used onboard. Other types of comfort seating aids for children

Flying with an infant

Infant

Infant car seats

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Traveling with infants and children

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Hand baggage

We offer the following hand baggage types:Economy cabinSmall personal item, 40 x 30 x 15 cm / 15.5 x 11.5 x 5.5 in (no weight restriction, must fit under the seat)Carry-on / cabin bag, 56 x 45 x 25 cm / 22 x 18 x 10 in (max 10kg / 22lbs)Premium cabinLarger personal item, 45 x 36 x 22 cm / 17 x 14 x

Underseat bag

carry-on

cabin bag

Hand baggage

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Baggage

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Claiming Refund of Taxes

Cancellation within 24 hours of bookingWe give you the opportunity to cancel your reservation within 24 hours of booking for a full refund.* Please go to Your Trips on flynorse.com to cancel your booking within 24 hours. For more information, check our fare rules. *Except when the first flight on th

Travel Reimbursement

Cancelling your flight & claiming a Government tax refund

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Before your trip

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Travel documents and information

In order to board a flight, you must have the necessary travel documents and identification.Your passport must be valid, in good condition, and signed.Children traveling internationally must also have a valid passport.6 Month passport validity ruleIt is not possible to add passports that expire less

visa

Travel document

ID

Travel documents and information

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Before your trip

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Seating your family

To ensure a smooth and comfortable journey for families with children and infants, please inform us of the number of children and infants traveling with you and their ages during the booking process.If you have not purchased seat reservations, please check-in as early as possible to increase the cha

family seating

Seat selection

Seating your family

Seating family

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Traveling with infants and children

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Travelling with an infant?

If you're planning to travel with an infant, there are a few important things to keep in mind. Here's what you need to know:One infant under two years of age can be included for each adult. If you're traveling with more than one infant or want to book a seat for your infant, you'll need to book this

Flying with an infant

Infant

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Traveling with infants and children

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Our Aircrafts

We only operate Boeing 787 aircraft. This is one of the most modern, efficient aircraft types in the skies.Our aircrafts contain several innovative technologies that make them more comfortable, environmentally friendly and quieter, including: A more comfortable cabin altitude, with purer air a

Boeing 787

Longships

Dreamliner

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Before your trip

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