Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

Articles

(59)
Advance passenger information (APIS)

There is a mandatory requirement for all airlines to provide for local government details about their customers. This information is known as Advance Passenger Information (APIS). This information will be requested before you are able to check-in. We need the following information when Advance Passe

Advance passenger information (APIS)

Articles

 • Before your trip

Fees and Charges

You only pay for the services and extras you need, meaning the fare is lower for you. When booking online you will be presented with a price, which is the price you pay. If you require anything extra, you will be given the choice to tailor your flight with us.We encourage our explorers to be indepen

Fees

Optional fees

Fees and charges

Articles

 • Before your trip

No booking reference number

Please contact your booker or travel agent if you are not presented with a booking reference number. Without this you will not be able to check-in online.If you have booked directly through flynorse.com our Customer Care team is ready to help you. When booking through third party bookers we kindly a

No booking reference number

Lost PNR

Articles

 • Before your trip

Changing your APIS or contact details

You would have to update your booking if your personal information or contact details change. If your documents and the information provided does not match you may not be allowed to board.

Changing your APIS or contact details

Advance passenger information (APIS)

Articles

 • Before your trip

Travel documents and information

Before boarding identification is required. Passports need to be in good condition and signed. In certain countries, they require a minimum validity of your passport after your trip, usually between three to six months. On international flights children are required to provide a valid passport.

Travel documents and information

ID

Travel document

visa

Articles

 • Before your trip

Flying with an infant

Infants under two years of age does not require a separate boarding pass. When infants under two years of age have their own seat, they require their own boarding pass. Issues with online check-in can be resolved by checking in at the airport at least two hours before your flight at the airport.

Flying with an infant

Articles

 • Traveling with infants and children

Useful hints and tips when flying with children and infants

Bring something for the little ones to chew on or to swallow as they do not always know how to pop their ears to equalize the pressure during climb and descent. To prevent discomfort, bring an extra change of clothes in case of any unwanted accidents.  If possible, it might be considered to tr

Flying with children and infants

children

Infants

Articles

 • Traveling with infants and children

Seating your family

Please let us know when booking how many children and infants you are traveling with. You should also give the age of the children. Check in as early as possible to ensure that you will be seated together in case you have not purchased seat reservation. You will be able to check in 24 hours prior t

Seating your family

Articles

 • Traveling with infants and children

Infant car seats

During take-off and landing infants would have to use a car seat or at any time being requested so by the crew. You would need to bring your own car seat as we do not have those available on board. You would have to make sure the car seat is suitable for your child. Car seats would have to be forwar

Infant car seats

Flying with an infant

Infant

Articles

 • Traveling with infants and children

Information for divers

Due to risk of compression sickness, you should not dive in the 24 hours prior to your flight. We do not accept air cylinders intended for diving or scuba diving unless they are empty.  

Information for divers

Diving

Articles

 • Before your trip