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NORSE | FAQ's
Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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(53)
NF
Choosing your seat

When traveling with Norse, selecting your preferred seat can enhance your overall flight experience. Whether you prefer a window seat, an aisle seat, or have any other specific seating preferences, Norse Atlantic Airways provides various options to select or change your seats.Seat Selection: If you

Seat selection

Seating infants

Change seating

seating

+2

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Choosing a seat

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Advance passenger information (APIS)

Advanced Passenger Information (APIS) is mandatory for all passengers to provide prior to their flight. You will be asked for this information before check-in. This information must be provided before your flight.The following details are required for APIS:Full name (as it appears on the passport/ID

APIS

Advance passenger information (APIS)

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Before your trip

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Travelling with an infant?

If you're planning to travel with an infant, there are a few important things to keep in mind. Here's what you need to know:One infant under two years of age can be included for each adult. If you're traveling with more than one infant or want to book a seat for your infant, you'll need to book this

Flying with an infant

Infant

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Traveling with infants and children

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Booking confirmations and invoices

Once you make your booking, we'll send you a confirmation email with all the necessary details about your booking and flight.If you require an invoice for your booking, our team is happy to assist you. Simply send an email to customercare@flynorse.com and include your booking reference.If you encoun

booking confirmation

Payment

Invoice

confirmation

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Before your trip

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Our Longships

We only operate Boeing 787 aircraft. This is one of the most modern, efficient aircraft types in the skies.Here, at Norse, we call our aircraft 'Longships', following the tradition of Norsemen and Norsewomen, who explored the world generations before. Our Longships contain several innovative t

Boeing 787

Longships

Dreamliner

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Before your trip

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Where we fly?

To see where we fly, please visit our route map page!If you cannot find the route you are looking for on our route map, check out connections.flynorse.com!

Destinations

Routes

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Before your trip

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Managing your booking

Our tickets are non-refundable, this to make your fare lower. Sometimes things do change, which we fully understand. Therefore, we are aiming to be as fair as possible with regards to fees and charges. By logging in to Your trips you can edit your flight details. To do this you will need the bookin

Managing your booking

rebooking

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Before your trip

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Seating Restrictions

When seated at our emergency exit seats you would need to help in the case of an emergency. Some restrictions apply to passengers located at the emergency exit seats. We are required to relocate passengers in the emergency row in case they are: Infants Adult with infant on the lap Pr

Restricted seats

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Choosing a seat

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Cancelling your flight & claiming a Government tax refund

You will only get a full refund if you cancel within 24 hours of booking. Fare rules apply outside this. Please go to the 'Your trips' section on the website flynorse.com you will be able to do this. Please note that bookings made within 7 days of the flight is non-refundable. If you have not used y

Travel Reimbursement

Cancelling your flight & claiming a Government tax refund

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Before your trip

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FAQs in other languages

We are in the process of making our FAQs available on Norwegian and French.If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below.French FAQNorwegian FAQItalian FAQ

French

FAQ

Frequent Asked Question

Norwegian

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Before your trip

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