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NORSE | FAQ's
Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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Packing requirements and advice

To ensure the safety and security of your luggage during your travels, please keep the following guidelines in mind:Each bag should be clearly marked with the name and phone number of the passenger. We kindly ask that all previous bag tags are removed prior to check-in, as failure to do so may resul

Packing requirements

Bag packing tips

packing tips

How to pack

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Baggage

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Bulky Baggage

Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seat

overweight baggage

oversized baggage

oversized bags

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Bulky Baggage

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Dangerous or restricted items

For everyone's safety, there are restrictions on what can be packed in your checked or hand baggage, and limits on how much liquid can be brought through security.We recommend you to check out our list of restricted items as certain items you might bring might not be allowed onboard. That could be e

Restricted items

Dangerous goods

Baggage

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Baggage

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Excess baggage

If you exceed the allowed weight or number of pieces for checked baggage, you will be subject to an additional fee. The additional weight fee is calculated in increments of 1kg / 2lbs. Additionally, if you bring an extra piece of baggage, you will need to pay an additional charge at the airport.To l

Excess baggage

overweight baggage

upgrade bag

baggage allowance

+1

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Baggage

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Choosing your seat

When traveling with Norse, selecting your preferred seat can enhance your overall flight experience. Whether you prefer a window seat, an aisle seat, or have any other specific seating preferences, Norse Atlantic Airways provides various options to select or change your seats.Seat Selection: If you

Seat selection

Seating infants

Change seating

seating

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Choosing a seat

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Advance passenger information (APIS)

Advanced Passenger Information (APIS) is mandatory for all passengers to provide prior to their flight. You will be asked for this information before check-in. This information must be provided before your flight.The following details are required for APIS:Full name (as it appears on the passport/ID

APIS

Advance passenger information (APIS)

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Before your trip

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Booking confirmations and invoices

Once you make your booking, we'll send you a confirmation email with all the necessary details about your booking and flight.If you require an invoice for your booking, our team is happy to assist you. Simply send an email to customercare@flynorse.com and include your booking reference.If you encoun

booking confirmation

Payment

Invoice

confirmation

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Before your trip

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Managing your booking

Our tickets are non-refundable, this to make your fare lower. Sometimes things do change, which we fully understand. Therefore, we are aiming to be as fair as possible with regards to fees and charges. By logging in to Your trips you can edit your flight details. To do this you will need the bookin

Managing your booking

rebooking

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Before your trip

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Seating Restrictions

When seated at our emergency exit seats you would need to help in the case of an emergency. Some restrictions apply to passengers located at the emergency exit seats. We are required to relocate passengers in the emergency row in case they are: Infants Adult with infant on the lap Pr

Restricted seats

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Choosing a seat

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FAQs in other languages

We are in the process of making our FAQs available on Norwegian and French.If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below.French FAQNorwegian FAQItalian FAQ

French

FAQ

Frequent Asked Question

Norwegian

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Before your trip

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