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NORSE | FAQ's

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Seating Restrictions

When seated at our emergency exit seats you would need to help in the case of an emergency. Some restrictions apply to passengers located at the emergency exit seats. We are required to relocate passengers in the emergency row in case they are: Infants Adult with infant on the lap Pr

restricted seats

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Choosing a seat

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Cancelling your flight & claiming a Government tax refund

You will only get a full refund if you cancel within 24 hours of booking. Fare rules apply outside this. Please go to the 'Your trips' section on the website flynorse.com you will be able to do this. Please note that bookings made within 7 days of the flight is non-refundable. If you have not used y

cancelling your flight & claiming a government tax refund

travel reimbursement

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Before your trip

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FAQs in other languages

We are in the process of making our FAQs available on Norwegian and French.If you prefer to read our FAQs in Norwegian, French and Italian, you can read through them on the links listed below.French FAQNorwegian FAQItalian FAQ

faq

frequent asked question

french

norwegian

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Before your trip

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Infant, child, or adult?

This is our difference between children and infants. Please mind that these can be different from other airlines. Infants7 days* – 2 years old**We are unable to let infants fly alone. Any infant under 14 days old will not be able to travel. *Carriage of newborn infants is not permitted

flying with children and infants

infant, child, or adult?

infant

child

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Traveling with infants and children

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Group travel

We are more than happy to assist in case you are travelling in larger groups and want to fly with Norse. Please let us know if you are travelling with 10 or more passengers on your reservations and we will assist on the reservation process. You can reach our Group Travel team on grouptravel@flynorse

group travel

reservations

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Before your trip

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Transportation of cremated remains

Norse allows the transportation of cremated remains on the following conditions. Cremated remains must be securely sealed within a temporary or permanent ‘security friendly’ container constructed of a lightweight material, such as plastic or wood, and should be carried in cabin baggage.The container

Cremated remains

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Before your trip

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Infants (under 2 years)

Infants are allowed to bring one car seat and stroller free of charge on our flights. You will be able to check-in your stroller or you can bring it to the gate for boarding where it will be put in the baggage compartment. It will be available when de-boarding the aircraft. You might have to pick i

Infants (under 2 years)

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Baggage

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Take your instrument as hand baggage

A small music instrument is allowed on board if not exceeding hand baggage allowance for the fare selected. Larger instruments like violin or viola can be brought instead of a carry-on baggage. The instrument must not be bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in and within the weight limitation o

Musical instrument

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Musical Instrument

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Book a seat for your instrument

By booking an extra seat you will be able to travel with instruments bigger than 90 x 35 x 20 cm / 35 x 13 x 7 in. Maximum size is 140 x 46 x 30 cm / 55 x 18 x 11 in for instruments in the cabin. Guitars and cellos usually fall within this category of instruments. Please contact our customer care te

Book a seat for your instrument

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Musical Instrument

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Instruments in the cargo hold

Maximum allowed weight for checked-in instruments is 23 kg.Checked in instruments must be carried in a hard case designed for the instrument. Please check our service fees for the optional fee. Your instrument must not exceed 250 x 79 x 112 cm / 98 x 31 x 44 in (L x H x W) and with circumference of

Instruments in the cargo hold

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Musical Instrument

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