Service dogs can travel free of charge in the cabin on all of our flights.A service dog is one that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability.To
If you are pregnant and in or after your 28th week of pregnancy, we will carry you in our aircraft only if you produce to us a medical report or letter that: is signed by an appropriately qualified doctor or midwifestates your due dateconfirms that your pregnancy is uncomplicatedadvise us of the lat
It is recommended that you arrive at least 4 hours prior to your flight departs. If you have baggage that you need to be placed in the hold or check-in and you are already in the terminal proceed to bag drop and make yourself known. You can proceed directly to airport`s special assistance des
We work hard to ensure everyone onboard has a comfortable journey. We will provide special assistance to customers with all kinds of disabilities, reduced mobility or in general need of assistance. Please let us know if you require special assistance and we will give this information to the airports
The airports offer assistance services for departure and arrival. The service is different from airport to airport. Familiarize yourself with the services provided to make sure you receive the services you need. Check the airport website for more information. We send the information received from a
Assistance for those who are blind or partially-sighted
From the time you arrive at the airport until being in the seat you will receive assistance. You will be able to receive the same assistance when disembarking and passing through your arrival airport. A detailed safety briefing will be performed by our cabin crew and assistance given to locate the
Assistance for those who are blind or partially-sighted
Assistance for those who are deaf or hearing-impaired
From when you arrive at the airport until you are seated in the aircraft you will be given assistance. When disembarking the aircraft, you will be given the same assistance. This also is the case through the arrival airport. Separate safety briefing is provided by our cabin crew for deaf and/or hear
Assistance for those who are deaf or hearing-impaired
You should thoughtfully consider all aspects of your epilepsy condition and how the whole journey is going to affect you. Conditions like tiredness, excitement or anxiety can be triggering and cause issues while flying. We advise customers to travel with a companion knowing what to do if you suspec
Wheelchairs is not entitled to a weight restriction. The wheelchair is however required to be able to pass through the cargo doors of the aircraft. The maximum size of the cargo door is 2.69 m wide and 1.70 m high. Please contact our Customer Support team if in doubt about your wheelchair. We will
At certain airports there is a special lane dedicated to Special Assistance security. When bringing medication and/or medical equipment on board please bring your doctor`s note listing the prescription and that the packaging is performed correctly.
