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NORSE | FAQ's
Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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Our Fare Bundles

At Norse, we believe in providing our customers with the best value for their money. That's why we offer a transparent pricing system, allowing you to choose only the extra services you need. You won't be charged any additional fees beyond what you see online.We empower our customers to take control

fare bundle

economy light

economy classic

economy plus

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Before your trip

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Our cabins

Our Longships have two cabins: Economy and Premium.The lowest fares are found in Economy where most seats have a seat pitch of 31 inches and a width of 17 inches. Our Economy cabin has a 3-3-3 seats configuration. Our Economy Cabin is tailored to meet your needs - it`s all about choice. Customize y

cabin

economy

premium

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Before your trip

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COVID-19 Test Requirement - Passengers from China

Following a surge in COVID-19 cases, people travelling from the People’s Republic of China (PRC) to the United States and United Kingdom will be required to show proof of a negative test result from 00:01 on 05 January. Although Norse does not operate directly from China, these restrictions apply to

covid-19

corona

china

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Before your trip

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Packing requirements and advice

To ensure the safety and security of your luggage during your travels, please keep the following guidelines in mind:Each bag should be clearly marked with the name and phone number of the passenger. We kindly ask that all previous bag tags are removed prior to check-in, as failure to do so may resul

packing requirements

packing tips

how to pack

bag packing tips

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Baggage

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Bulky Baggage

Checked baggage exceeding 158cm / 62in (height + width + length) is considered bulky baggage. Please check our optional service fees for the optional fee. The bulky baggage must also be within 23 kg / 50 lbs, if not extra baggage charges apply according to optional service fees. Strollers, car seat

overweight baggage

oversized baggage

oversized bags

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Bulky Baggage

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Dangerous or restricted items

For everyone's safety, there are restrictions on what can be packed in your checked or hand baggage, and limits on how much liquid can be brought through security.We recommend you to check out our list of restricted items as certain items you might bring might not be allowed onboard. That could be e

baggage

dangerous goods

restricted items

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Baggage

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Checked baggage

Depending on your fare you might have checked luggage included. If not, you will have the option to pay an optional fee. You will not be able to order special baggage as checked baggage. This must be done by paying the appropriate fees. For additional baggage costs check our service fees.  

checked baggage

overweight baggage

special baggage

checked bags overnight

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Baggage

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Change baggage allowance

If you want to increase your baggage allowance, you can easily do it by logging into Your Trips and selecting the "add baggage" option. In case you want to carry sports equipment, musical instruments, or bulky baggage, you can also add them through Your Trips.However, if you face any problems while

add hold baggage, sports equipment or increase your weight allowance

baggage

sports equipment

weight allowance

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Baggage

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Excess baggage

If you exceed the allowed weight or number of pieces for checked baggage, you will be subject to an additional fee. The additional weight fee is calculated in increments of 1kg / 2lbs. Additionally, if you bring an extra piece of baggage, you will need to pay an additional charge at the airport.To l

excess baggage

upgrade bag

extra baggage

overweight baggage

+1

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Baggage

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Hand baggage

Underseat bag / personal item 45 x 36 x 22 cm / 17 x 14 x 8 in (no weight restriction) included in all fares.Carry-on / cabin bag 56 x 45 x 25 cm / 22 x 18 x 10 in (10kg / 22lbs) included in all fares except Economy Light. Economy Light may purchase for a fee as outlined on the service fees page.If

hand baggage

carry-on

underseat bag

cabin bag

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Baggage

General Conditions of Carriage
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