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NORSE | FAQ's
Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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Hand baggage

We offer the following hand baggage types:Economy cabinSmall personal item, 40 x 30 x 15 cm / 15.5 x 11.5 x 5.5 in (no weight restriction, must fit under the seat)Carry-on / cabin bag, 56 x 45 x 25 cm / 22 x 18 x 10 in (max 10kg / 22lbs)Premium cabinLarger personal item, 45 x 36 x 22 cm / 17 x 14 x

Underseat bag

carry-on

cabin bag

Hand baggage

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Baggage

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Claiming Refund of Taxes

Cancellation within 24 hours of bookingWe give you the opportunity to cancel your reservation within 24 hours of booking for a full refund.* Please go to Your Trips on flynorse.com to cancel your booking within 24 hours. For more information, check our fare rules. *Except when the first flight on th

Travel Reimbursement

Cancelling your flight & claiming a Government tax refund

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Before your trip

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Travel documents and information

In order to board a flight, you must have the necessary travel documents and identification.Your passport must be valid, in good condition, and signed.Children traveling internationally must also have a valid passport.6 Month passport validity ruleIt is not possible to add passports that expire less

visa

Travel document

ID

Travel documents and information

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Before your trip

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Seating your family

To ensure a smooth and comfortable journey for families with children and infants, please inform us of the number of children and infants traveling with you and their ages during the booking process.If you have not purchased seat reservations, please check-in as early as possible to increase the cha

family seating

Seat selection

Seating your family

Seating family

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Traveling with infants and children

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Travelling with an infant?

If you're planning to travel with an infant, there are a few important things to keep in mind. Here's what you need to know:One infant under two years of age can be included for each adult. If you're traveling with more than one infant or want to book a seat for your infant, you'll need to book this

Flying with an infant

Infant

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Traveling with infants and children

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Technical difficulties

Unable to log inn?If you are sure that you have entered your details correctly, and still receive the following message:“The Confirmation code and Last name do not match any registered bookings. Please double-check and re-enter these details.”Please close all open web browsers, re-open and try to lo

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Before your trip

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Our Aircrafts

We only operate Boeing 787 aircraft. This is one of the most modern, efficient aircraft types in the skies.Our aircrafts contain several innovative technologies that make them more comfortable, environmentally friendly and quieter, including: A more comfortable cabin altitude, with purer air a

Boeing 787

Longships

Dreamliner

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Before your trip

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Infant, child, or adult?

Infants7 days* – 2 years old**We are unable to let infants fly alone. Any infant under 7 days old will not be able to travel.  *Carriage of newborn infants is not permitted until at least 7 Days after birth, provided that it was birth without medical complications. For any complicated or prema

Infant, child, or adult?

Flying with children and infants

Infant

Adult

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Traveling with infants and children

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Change baggage allowance

If you want to increase your baggage allowance, you can easily do it by logging into Your Trips and selecting the "add baggage" option. In case you want to carry sports equipment, musical instruments, or bulky baggage, you can also add them through Your Trips.However, if you face any problems while

Add hold baggage, sports equipment or increase your weight allowance

change weight bag

bag upgrade

Baggage

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Baggage

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Missing booking reference?

If you do not receive a booking reference number, please get in touch with your booker or travel agent for assistance. It's essential to note that you won't be able to log into your trips without this number.Kindly take note that the booking reference code for Norse is a combination of six alphanume

booking confirmation

Lost PNR

PNR

No booking reference number

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Before your trip

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