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NORSE | FAQ's
Before your trip

Before your trip

Here are something that you need to know before the beginning of your trip.

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Contact Information Ground handlers Baggage

Berlin Brandenburg AirportWISAG Ground Handlinglostandfound.ber.wpas.servicecenter@wisag.deBoston Logan International Airport (BOS)Swissport Internationalbos.baggage@swissport.com / +1 (617) 480-9837Fort Lauderdale-Hollywood International Airport (FLL)Fenix-Aviation ground handlingfll.manager@fenix-

lost

delayed

Baggage

Contact

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Baggage

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Travel documents and information

In order to board a flight, you must have the necessary travel documents and identification.Your passport must be valid, in good condition, and signed.Children traveling internationally must also have a valid passport.6 Month passport validity ruleIt is not possible to add passports that expire less

visa

Travel document

ID

Travel documents and information

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Before your trip

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Technical difficulties

Unable to log inn?If you are sure that you have entered your details correctly, and still receive the following message:“The Confirmation code and Last name do not match any registered bookings. Please double-check and re-enter these details.”Please close all open web browsers, re-open and try to lo

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Before your trip

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Hand baggage

Underseat bag / personal item 45 x 36 x 22 cm / 17 x 14 x 8 in (no weight restriction) included in all fares.Carry-on / cabin bag 56 x 45 x 25 cm / 22 x 18 x 10 in (10kg / 22lbs) included in all fares except Economy Light. Economy Light may purchase for a fee as outlined on the service fees page.If

Underseat bag

carry-on

cabin bag

Hand baggage

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Baggage

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Missing booking reference?

If you do not receive a booking reference number, please get in touch with your booker or travel agent for assistance. It's essential to note that you won't be able to check-in online without this number.Kindly take note that the booking reference code for Norse is a combination of six alphanumeric

booking confirmation

Lost PNR

PNR

No booking reference number

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Before your trip

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Seating your family

To ensure a smooth and comfortable journey for families with children and infants, please inform us of the number of children and infants traveling with you and their ages during the booking process.If you have not purchased seat reservations, please check-in as early as possible to increase the cha

family seating

Seat selection

Seating your family

Seating family

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Traveling with infants and children

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Medical Equipment

Onboard Norse, you will need to show a doctors note to carry medical equipment. Please bring your doctors note to the airport for inspection by the airport ground staff.CPAP devices can be carried onboard without prior notice to Customer Care (documentation must however be checked at check-in and mu

CPAP

medical equipment

medical baggage

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Baggage

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Children (2-11 years)

Children are allowed to check-in one car seat and one stroller free of charge. You will be able to check-in the stroller or use it until the gate, but it will then be put in the baggage compartment. It will be available when exiting the aircraft. In some cases it will be returned at the baggage hall

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Baggage

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Flight changes

Sometimes things change, we totally understand that. To make changes to your booking it will be the cheapest to do this online. A fee for changes will be given per passenger, per flight. If the new fare you require is higher you would have to pay the difference. We may request additional admin fees

Flight changes

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Before your trip

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Travelling with Pets

Pets in cabin and animals checked into the cargo compartment are NOT accepted on Norse-operated flights. To read more about trained service animals, please check this link.

animals

Pet

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Before your trip

General Conditions of Carriage
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